Security Triage Analyst

Summary :

We are seeking a highly organized and analytical Mid-Level Information Security Triage Analyst. In this critical role, you will be the first point of contact for Tier 2 and Tier 3 information security support requests, responsible for thoroughly investigating and documenting issues before escalating to subject matter experts. You will leverage your critical thinking skills to gather comprehensive background information, ask clarifying questions, and identify potential solutions, minimizing interruptions to specialized teams. In addition, you will analyze trends in support requests to identify areas for improvement in our documentation, processes, and security posture.

Responsibilities :

Ticket Triage : Serve as the initial point of contact for Tier 2 and Tier 3 information security support tickets.

Issue Investigation : Conduct thorough investigations of reported issues, gathering detailed information from users and systems to understand the scope and impact.

Critical Thinking & Questioning : Apply critical thinking skills and have a strategic mindset to analyze reported issues, develop SOPs from common questions, formulate relevant preliminary questions and new canned responses, and proactively seek additional information to ensure a comprehensive understanding of the problem.

Documentation : Meticulously document all findings focusing on processes, workflows, and SOPs.

Escalation Management : Escalate issues to appropriate subject matter experts (SMEs) with complete and well-documented information, minimizing the need for redundant questioning and maximizing SME efficiency.

Communication : Partner with our service and offering owners to design solutions and improve existing workflows to optimize the stakeholders' experience.

Knowledge Base Development : Contribute to the development and maintenance of a comprehensive knowledge base by documenting solutions to common issues and creating troubleshooting guides.

Trend Analysis : Analyze trends in support requests to identify recurring issues, potential security vulnerabilities, and areas for improvement in our security posture.

Process Improvement : Propose and implement improvements to triage processes, documentation, and communication strategies to enhance the efficiency and effectiveness of the security support team.

Response Optimization : Help develop and refine standardized responses to common security-related inquiries, ensuring consistent and accurate information is provided to users.

Documentation Review : Regularly review existing documentation and identify areas where updates or clarifications are needed to better address user needs and reduce support requests.

Qualifications :

Bachelor's degree in Computer Science, Information Security, or a related field, or equivalent experience.

Experience in IT support, information security, or a related role.

Excellent analytical and problem-solving skills, with the ability to think critically and ask probing questions.

Exceptional communication and interpersonal skills, with the ability to effectively communicate technical information to both technical and non-technical audiences.

Experience working with ticketing systems (e.g., Jira Service Management, ServiceNow).

Strong documentation skills and attention to detail.

Ability to work independently and as part of a team.

Ability to prioritize tasks and manage time effectively.

Preferred Qualifications :

Experience with security incident response processes.

Familiarity with common security tools and technologies

Strong understanding of information security principles, practices, and technologies.

• Pay and Benefits

The pay range for this position is $45.00 - $55.00 / hr.

Eligibility requirements apply to some benefits and may depend on your job

classification and length of employment. Benefits are subject to change and may be

subject to specific elections, plan, or program terms. If eligible, the benefits

available for this temporary role may include the following :

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off / Leave (PTO, Vacation or Sick Leave)
• Workplace Type

This is a hybrid position in Seattle,WA.

• Application Deadline

This position is anticipated to close on Nov 5, 2025.

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About TEKsystems :

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.