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Maintenance Assistant

Maintenance Assistant

North Terrace Property ManagementKansas City, MO, US
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Job Description

Job Description

Job Description :

We are seeking a full time, dedicated, and proactive super star to become our new Maintenance Assistant!

We are looking for a motivated, reliable, and proactive individual to join our team. The ideal candidate will be the first point of contact for our residents, providing exceptional customer service and support. This role requires excellent communication skills, attention to detail, and the ability to manage multiple tasks efficiently. As the first point of contact for our residents, you will play a key role in delivering top-notch customer service and ensuring smooth maintenance operations. You'll be expected to manage multiple tasks efficiently, staying organized and professional in all situations.

If you're a customer-focused problem solver with excellent communication skills, this is the role for you.

Qualifications :

  • High school diploma or equivalent; additional property management certifications are a plus.
  • Previous experience in customer service or property management preferred.
  • Strong organizational skills with the ability to multitask and prioritize.
  • Excellent written and verbal communication skills.
  • Proficient in Microsoft Office Suite (Word, Excel, Outlook) and other office management software.
  • Ability to remain calm and composed under pressure, especially during emergencies.

Key Responsibilities :

  • Answer phone calls and assist residents who visit the office.
  • Respond to emails and manage the text line to ensure prompt, professional communication.
  • Handle resident emergencies and provide quick, appropriate responses.
  • Contact residents to gather information and schedule maintenance services.
  • Collaborate with the Maintenance Supervisor to update and close service tickets.
  • Communicate with external vendors to arrange additional services as needed.
  • Perform other administrative tasks to support the team and optimize office operations.
  • Address resident needs and concerns efficiently and professionally.

    • If you're looking to make a positive impact while growing in a supportive and dynamic environment, we'd love to meet you!

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    Maintenance Assistant • Kansas City, MO, US