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Cerulean Front Desk Agent

Cerulean Front Desk Agent

Running Y PropertiesKlamath Falls, OR, USA
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Cerulean Hotel – Front Desk Agent

Job details

Salary

$16 - $18 an hour

Job Type

Part-time

Full Job Description

Up to 30 hours per week, must work weekends. This highly self-motivated, professional individual will be responsible in performing various duties as a front desk agent in the hotel lobby and dealing with all guest interactions.

Essential Functions :

  • Meet and greet individuals entering the lobby.
  • Handle incoming calls for reservations and guest questions.
  • Complete guest check-in software, paperwork and explain hotel policies.
  • Must be able to enforce hotel policies and handle guest confrontation in a calm manner.
  • Order office and hotel housekeeping supplies.
  • Assign and track all parking passes.
  • Prepare maintenance work orders.
  • Maintain guest information within Excel spreadsheets.
  • Reconcile credit card charges.
  • High level of skill in internet search for products and price evaluation.
  • Understand hotel services, and other information about the hotel.
  • Assist with all day-to-day operations of the hotel.
  • Always maintain a high level of confidentiality.
  • Perform all other duties as assigned.

Qualifications :

  • Ability to work with a minimum of supervision.
  • Must be a reliable employee.
  • Capable of managing workload and prioritizing tasks.
  • Handle guest disputes in a professional manner.
  • High level of skill in working with various computer software including Microsoft Office.
  • Ability to read, write, and communicate effectively with co-workers and hotel guests.
  • Maintain a high level of confidentiality with company and personnel information.
  • Integrity and honesty are essential due to responsibility for handling company funds.
  • Must have a valid ID and reliable personal transportation.
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    Front Desk Agent • Klamath Falls, OR, USA