Project Management Analyst

Project Management Analyst

At MFS, you will find a culture that supports you in doing what you do best. Our employees work together to reach better outcomes, favoring the strongest idea over the strongest individual. We put people first and demonstrate care and compassion for our community and each other. Because what we do matters to us as valued professionals and to the millions of people and institutions who rely on us to help them build more secure and prosperous futures.

The Role

The Project Management Analyst provides essential operational assistance to ensure the smooth, efficient, and organized functioning of the department. This role is vital for supporting daily business activities, coordinating with various departments, and handling administrative tasks including day-to-day management of offshore service providers. A key responsibility is fostering positive relationships by serving as a reliable point of contact between the company and its external partners.

What You Will Do

• Project Management : Assist with coordinating and managing project timelines, deliverables and meetings as needed within MFS.
• Administrative Support : Manage administrative tasks related to Operations service provider, including maintaining contact lists, updating documentation, and organizing contract files.
• Communication Liaison : Act as a primary point of contact for routine communication between the offshore provider and internal teams. Facilitate information sharing and schedule regular meetings to ensure alignment.
• Issue Escalation : Triage and escalate straightforward operational issues, such as delivery delays or minor service concerns, to the appropriate senior team member for resolution.
• Performance Monitoring : Assist in tracking the performance against key metrics and standard operating procedures (SOPs). Compile and organize performance data for regular reports.
• Invoice and Billing Support : Verifying invoices and ensuring the provider is compensated as outlined in contracts.
• Onboarding Assistance : Assist users and the get set up by collecting the required documentation and providing them with necessary company information and access.
• Data Entry : Maintain and update service provider information, including services offered, availability, and coverage, within company systems.
• Internal Collaboration : Work with different internal departments to ensure their needs are being met by provider partners.
• Assume additional responsibilities as requested.

What We Are Looking For

At MFS, we are dedicated to building a diverse, inclusive and authentic workplace. If you are excited about this role but your past experience doesn't align perfectly, we encourage you to apply - you might be just the right candidate for this role or others.

What We Offer

Applicants must be currently authorized to work in the United States on a full-time basis. This position is not eligible for sponsorship. MFS is a hybrid work environment (remote / onsite) unless otherwise stated in the job posting.

If any applicant is unable to complete an application or respond to a job opening because of a disability, please contact MFS at 617-954-5000 or email talent_acquisition@mfs.com for assistance.