Shift Lead- Investigations Center

This job is with Pinkerton, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.

Shift Lead- Investigations Center LocationUS-CA-FremontID2025-2221CategoryInvestigationsPosition TypeFull-TimeMin Pay RateUSD $105,000.00 / Yr.Max Pay RateUSD $107,000.00 / Yr.Job TypeOn-Site Overview

170+ Years Strong. Industry Leader. Global Impact.

At Pinkerton, the mission is to protect our clients. To do this, we provide enterprise risk management services and programs specifically designed for each client. Pinkerton employees are one of our most important assets and critical to the delivery of world-class solutions. Bonded together, we share a commitment to integrity, vigilance, and excellence.

Pinkerton is an inclusive employer who seeks candidates with diverse backgrounds, experiences, and perspectives to join our family of industry subject matter experts.

The Shift Lead, assigned to one of Pinkerton's largest global clients, will develop and manage the operations of Investigative Analysts within a high-performing Investigations Center while ensuring all reporting to the client meets the highest level of quality and accuracy. This position requires shift work.

Responsibilities

Represent Pinkerton's core values of integrity, vigilance, and excellence.

Provide leadership, on-going communication, and day-to-day guidance to the Investigations Center team.

Develop operational procedures and policies.

Serve as the decision-maker, as directed by the Investigations Manager.

Ensure all services are conducted in a timely and professional manner with special attention to quality and accuracy.

Complete new hire training to ensure comprehension and development of skills / responsibilities.

Coordinate the team's schedule and employee paid time off requests.

Conduct all-source collection and research, analyze, evaluate, and integrate data from multiple sources, identify intelligence / security gaps, and specify collection requirements to produce assessments and recommendations.

Provide analysis to guide decision-makers.

Independently conduct investigations involving medium to high levels of complexity.

Prepare case project plan and review with supervisor.

Extract essential information and analysis from investigations and intelligence products and synthesize the information into actionable reports.

Establish and manage investigative files for all new cases, including data input to keep files current.

Prepare and / or review all submitted analysis and investigative reports to ensure accuracy, research and investigative sufficiency, and professional quality, edit as needed.

Communicate all issues related to the client relationship with the appropriate management personnel.

Participate in designated training sessions / seminars and review company training materials to enhance professional competencies and ensure high-quality investigations.

Identify vendors and technological tools to improve and expedite research.

All other duties, as assigned.

Qualifications

Bachelor's degree in criminal justice, law enforcement, statistical analysis, or related field and at least two years of corporate intelligence, investigative, and / or threat assessment experience, preferably within a Lead / Supervisor role.

Proficient interview / interrogation skills.

Able to write detailed, accurate, complex investigative and business correspondence and present information in one-on-one and group situations to mid-level managers and above.

Knowledge of retail operations, corporate operations, and / or GSOC management, preferred.

Able to work under adverse and stressful conditions with little or no supervision.

Able to solve complex problems while using good judgment and discretion.

Effective verbal, written, and interpersonal communication skills.

Able to organize workload for effective implementation.

Able to interact effectively at all levels and across diverse cultures.

Able to adapt as the external environment and organization evolves.

Serve as an effective team member and leader.

Able to implement changes to operations and external / internal environment.

Able to understand and execute Lean Six Sigma.

Computer skills; Microsoft Office.

Working Conditions :

• With or without reasonable accommodation, requires the physical and mental capacity to effectively perform all essential functions;

Regular computer usage.

Occasional reaching and lifting of small objects and operating office equipment.

Frequent sitting.

Must be able to work any shift, including evenings, weekends, and holidays to ensure the successful completion of work assignments.

On-call on days off, as required.

Travel, as required.

Pinkerton is an equal opportunity employer to all applicants and positions without regard to race / ethnicity, color, national origin, ancestry, sex / gender, gender identity / expression, sexual orientation, marital / prenatal status, pregnancy / childbirth or related conditions, religion, creed, age, disability, genetic information, veteran status, or any protected status by local, state, federal or country-specific law.

Benefits

Benefit options include employer-paid life and AD&D, voluntary life and AD&D, medical, (HSA) Health Savings Account, (FSA) Flexible Savings Account, dental, vision, short-term disability, long-term disability, 401(K), paid time off (vacation, personal, sick, and holidays) and several employee assistance-related programs. This information provides a brief benefit overview. Upon the acceptance of an employment offer, the new employee will receive comprehensive plan details based on specific eligibility rules.

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