Job Description
Job Description
The Senior Engagement Manager (SEM) is responsible for managing the successful deployment of the solution, acting as the primary client contact for services, handling any issues arising, escalating as appropriate, providing status reporting to all stakeholders and maintaining high levels of client satisfaction.
This position is fully remote and candidates must be located in the United States.
- Single point of contact and escalation for multiple large and complex client engagements
- Lead project teams throughout the delivery process
- Partner with the Sales team and client to understand the services to be delivered
- Facilitate solution workshops and assist the client with product requirements
- Manage the scope, schedule, budget, risks, issues, changes, resourcing, and other project functions
- Mentor team members to achieve the services objectives
- Identify gaps in solution delivery and propose solutions and escalate as needed
- Identify up sell opportunities and provide details to Sales and Solutioning teams
- Identify areas for and participate in Continuous Improvement activities
- Maintain 75% billable utilization target
Requirements
Demonstrated ability to lead teams and achieve success with multiple, concurrent ServiceNow implementation projects, balancing scope, timeline, and budget constraints7+ years’ experience in a professional services organization with consulting experience2+ years’ experience in ServiceNow consultingA bachelor’s degree or equivalent experienceAgile Scrum experience and Scrum Master certification is desirableProject Management Professional (PMP) or similar certification is preferredITIL Foundations Certification is preferredVery strong communication skills with the ability to set appropriate expectations with the clientVery strong organizational and analytical skillsStrong interpersonal skills, client-centric attitude, ability to operate in a culturally diverse environmentExperience driving complex issues through analysis and resolutionComfortable leading workshops for large companiesServiceNow certifications in aligned workflow and administration are desiredExperience managing several concurrent projects is desired (5+)Work Environment
While performing the duties of this position, the employee will work remotely with up to 30% travel required on a project-by-project basisBenefits
The quality of work is more important than when or where it gets done. On Fridays starting at noon local time there are : no meetings and no messages, so you are free to use the afternoon for what you need. Email cleanup, a trip to the zoo with the kids, it’s up to you!Flexible remote work optionsAdditional PTO day for mental healthCompetitive paid time offHalf-day FridaysYour time is valuable, both at work and away from it. We look ahead and support you in your professional goals. While also offering family-friendly benefitsPaid maternity and paternity leave for biological birth and adoptionNewborn, adoption and fertility assistanceCompetitive training & development programsHealthcare Plan401(k) with employer match10 days toward bereavement leaveCrossfuze believes in promoting mindfulness, relaxation, and wellness. We offer a premium subscription to the Calm app for every employee as well as 5 additional people of the employees’ choiceAnnual Compensation Range :
The anticipated compensation range for this position is $140,000-165,000 USD annually. Many factors are taken into consideration when determining the compensation rate for a potential new employee including years of experience, training and education, geographic location, and other factorsEqual Employment Opportunity
Our organization will not discriminate against or harass any employee or applicant for employment because of race, color, creed, religion, national origin, sex, sexual orientation, gender identity, disability, age, marital status, familial status, veteran status, membership or activity in a local human rights commission, status with regard to public assistance or any other legally protected basis, in accordance with applicable law.
