Assistant Store Manager I

Job Description

Job Description

Assistant Store Manager

Summary Description :

Assists the Store Manager in the daily operations of the assigned retail store, ensuring consistency, compliance, and achievement of sales and productivity goals. Responsible for understanding and modeling key performance behaviors by providing effective direction and leadership to employees and offering outstanding service to all donors and customers. This position reports to the Store Manager.

Exemplary Duties / Responsibilities :

• Assists Manager in daily store operations, including sales leadership, merchandising, production, customer service, and training. Assumes management responsibilities as needed and / or in the Store Manager's absence.
• Responsible for ensuring the assigned store's daily sales and operational success in partnership with the Store Manager.
• Must ensure high levels of customer satisfaction through excellent service leadership and employee training.
• Accountable for meeting and / or exceeding sales goals by training, motivating, mentoring, and providing feedback to sales staff.
• Ensures the deposit is ready in a timely manner for the armored car services to pick up in the Manager’s absence.
• Supervisory responsibilities include assisting in interviewing and training employees; planning, assigning, scheduling, and directing work; providing input on performance appraisals; recognizing and developing employees; addressing complaints and resolving problems.
• Follows up on all assigned projects.
• Gives corrective feedback under the direction of the Store Manager.
• Operates cash register and trains staff on applicable POS functions.
• Assists Store Manager on cross training all store personnel, including new employees in all areas of store operations.
• Reports safety hazards and all accidents to Asset Protection IMMEDIATELY.
• Needs to understand all facets of store organization and safety to eliminate safety hazards.
• Accurately completes daily sales paperwork and identifies discrepancies.
• Provides proactive customer service in a positive, professional, and courteous manner.
• Must comply with all Sales Division procedures and agency policies and procedures.
• Must be courteous when answering phones, making announcements, and dealing with customers and staff.
• Attend and actively participate in and / or facilitate meetings as assigned.

Responsible for other duties as assigned.

Minimum Qualifications :

Education / Experience :

Knowledge & Skills :

Core Competencies :

To perform the job successfully an individual should demonstrate the following competencies :

This job specification should not be construed to imply that these requirements are the exclusive standard of the position. Incumbents will follow any other instructions, and perform any other related duties, as may be required by their supervisor.