Talent.com
Tier 1 IT Support Technician

Tier 1 IT Support Technician

LincolnLincoln, AR, United States
job_description.job_card.variable_days_ago
serp_jobs.job_preview.job_type
  • serp_jobs.job_card.full_time
job_description.job_card.job_description

Company Description

Lincoln CSD is seeking a motivated and customer-focused Tier 1 IT Support Technician to provide front-line technology support across the district. This entry-level role is ideal for someone who enjoys troubleshooting, problem-solving, and working with students, teachers, and staff in a fast-paced school environment.

Job Description

  • Serve as the first point of contact for technical support via phone, email, help desk ticketing system, or in-person requests.
  • Perform initial troubleshooting and gather information about issues before escalating to higher-tier support.
  • Provide basic support for district devices and classroom technology, including :

Chromebooks (student devices : enrollment, connectivity, repairs, account login issues)

  • MacBooks (teacher devices : application support, software updates, account login issues)
  • Xerox printers (basic troubleshooting, connectivity, supply requests, escalation to vendor as needed)
  • Promethean Boards in Elementary classrooms (setup, calibration, troubleshooting connectivity issues)
  • Apple TVs in Middle and High Schools (connection issues, screen mirroring support)
  • Document cameras (setup, troubleshooting, classroom integration)
  • Support staff and students with general login and access issues , escalating password resets or system-level changes when required.
  • Provide basic assistance with district software and cloud platforms , including Google Workspace for Education (Docs, Drive, Classroom, Gmail, etc.).
  • Maintain accurate documentation of support requests, troubleshooting steps, and resolutions.
  • Assist with inventory management and device tracking .
  • Deliver excellent customer service and communicate clearly with staff, students, and parents to ensure positive support experiences.

    • Qualifications

    Required :

  • High school diploma or equivalent.
  • Basic understanding of computer hardware, software, and networking.
  • Strong communication and interpersonal skills.
  • Ability to troubleshoot and resolve issues independently and as part of a team.

    • Preferred (not required) :

  • Prior experience providing technical support (paid, volunteer, or internship), or proven hands-on experience with technology repair, troubleshooting, or system setup.
  • A+ certification or equivalent.
  • Experience with macOS devices and / or MDM solutions (e.g., Mosyle, JAMF).
  • Familiarity with classroom technology (interactive boards, Apple TV, document cameras).

    • Additional Information

    Working Conditions

  • 4-day work week. 40 hours per week, typically four 10-hour days.
  • District-wide travel required to provide support at multiple campuses.
  • Occasional lifting and moving of equipment (up to 50 lbs).

    • Compensation & Benefits

  • Starting pay : $15-$18 per hour , based on experience and qualifications.
  • Health, dental, and vision insurance options.
  • Retirement plan participation.
  • Paid leave and holidays are aligned with district policy.
  • Opportunities for professional growth and advancement.
    • serp_jobs.job_alerts.create_a_job

    It Support Technician • Lincoln, AR, United States