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IT Support Specialist

IT Support Specialist

Y-Tech, LLCLawton, OK, USA
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IT SUPPORT SPECIALIST :

This position covers planning and delivery of customer support services including installation, troubleshooting, user assistance, and training. Functions may include :

  • Performance of or support of diagnosing and resolving problems in response to customer reported incidents,
  • Planning and analysis of work processes,
  • Researching and reporting trends and patterns of problems,
  • Developing training materials and performing computing / information system training sessions,
  • Developing and maintaining problem tracking databases,
  • Installing, troubleshooting, and maintaining hardware and software,
  • Performing backup and recovery operations,
  • Maintain property accountability for all IT equipment and software,
  • Conduct full and spot inventories of IT equipment as requested by the Project Manager,
  • Consulting with users to identify needs and requirements,
  • Conducting feasibility studies and trade-off analyses,
  • Preparing business cases, and
  • Ensuring the rigorous application of information security / Cybersecurity policies, principles, and

IT Support Specialists may be required to support the Client's eProcurement system, a segment of its SAP-based enterprise resource planning system.

IT Support Specialists may be required to support Users to include retrieving data from different tables and reporting mechanisms, assisting with troubleshooting applications, printer set-up, stored procedures, and load / maintain tables when requested.

Minimum Experience :

  • Six (6) years of progressive experience in the field of Information Processing, three (3) of which are specialized in Information Processing and involve a range of hardware / software solutions, two (2) of which are concentrated, hand-on experience in installing, diagnosing problems, and training customers in the use of software and hardware.
  • IT Support Specialists are IAT-II positions required to meet IAT and CE certification requirements and shall be certified as Help Desk personnel.

    • DoD Approved 8570 Baseline Certification :

    Category IAT Level II Computing Environment :

  • Computing Environment Cert Cybersecurity / IA Role / Function : Workstation Admin D Account (TBD at the Task Order level)

    • Security / Certification Requirements :

    Must possess completed IT-II security clearance or have a current National Agency Check with Local Agency Check and Credit Check (NACLC) at time of proposal submission

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    It Support Specialist • Lawton, OK, USA