Aira is visual interpreting. We are an assistive technology company on a mission to remove barriers and make the world more accessible. We operate 24 / 7 / 365 in three languages worldwide and provide service wherever there is an internet connection. Our service is live, human-to-human professional assistance for people who are blind or have low vision. Using a camera and the Aira app on a device of choice, a professionally-trained visual interpreter will assist by visually interpreting what is in the camera’s view or on screen, from describing to reading, from explaining to navigating - just about anything, safely and securely.
Aira is used in many industries and by many partners committed to inclusion and accessibility, including airports, banks, major software companies, financial firms, retailers, and universities. With millions of calls to date, our visual interpreters empower individuals to overcome accessibility barriers daily by providing live, on-demand access to visual information.
By joining this organization, you will have a major impact on the lives of millions of people worldwide who are blind or have low vision. The Visual Interpreter is a core member of the service and is the primary point of contact during live video calls with customers. Note you will not be on camera during these live calls.
As a Visual Interpreter, you will answer live video calls using our proprietary technology platform and assist, one at a time, with real-time tasks in countless unique scenarios. You may help with daily personal routines, professional activities, or navigating experiences around the world. The role includes training and certification through our program.
Objectives of this role :
- Embody the Aira brand by always being helpful, consistent, creative, and kind
- Provide exceptional customer experience by utilizing training and tools (proprietary and third-party) efficiently and accurately to support blind and low vision customer needs
- Contribute to the organization’s growth by supporting other Visual Interpreters and the team
- Continue to learn and develop extensive visual interpreting capabilities via ongoing education and training
Responsibilities :
Clearly and accurately present on-demand visual information to blind and low vision customersConsistently answer calls while scheduledDisplay a composed, professional demeanor that inspires trust and supports the Aira missionEngage with and support the team, participate in team-building, and contribute to organizational growthMaintain strict data privacy standards and confidentialityMaintain regular attendance and punctualityFollow all of Aira’s policies and procedures and adhere to Aira’s valuesAnticipate customers’ needs and provide exceptional experienceSeek and act on constructive feedback to improve performanceDemonstrate adaptability to changing priorities and various types of callsWork effectively with all people regardless of background and identityMake timely and quality decisions, using experience and data to anticipate potential problemsDevelop and maintain effective working relationships with team members and customersSet high standards of performance for self and othersAssume responsibility and accountability for completing assignmentsResponsibilities may change or new ones may be assigned with or without noticeFollow the Visual Interpreter Code of Professional ConductRequirements
Key Skills and Qualifications
The Visual Interpreter is an enthusiastic, articulate communicatorMission-driven with innate problem-solving skillsAdapts well to new technologies and processesComfortable using PCs, Macs, smartphones, applications, and online platformsStrong spatial awareness and the ability to orient using 2D / 3D maps and visual cuesStrong investigative research skills and tenacity in information gatheringCreative problem-solving skills and ability to work under pressureStrong vocabulary and descriptive languageStrong attention to detailQualifications :
High school diploma or GED equivalentBe 18 years of age or olderFluent in EnglishMust be located in the United States or Canada (excluding certain locations)Must be able to remain in a stationary position for 100% of working hoursPrivate workspace with no background noiseComputer system meeting technical specifications : Windows 11 or macOS Ventura 13.0+, quad-core CPU, 40 GB available disk space, 8 GB RAM, internal or external cameraWired headphones with a noise-canceling microphone for callsMinimum internet speed of 50 MbpsMinimum Schedule Requirements :
Minimum 60 hours of weekly availability; minimum 35 hours worked per weekAvailability provided in 10-hour blocksAvailability on Friday and either Saturday or Sunday requiredPreferred Qualifications :
Background in customer service, call center, or technical supportExperience with accessibility technology or working with people with disabilitiesKnowledge of accommodations used by the blind and low-vision community (e.g., JAWS)Bilingual in French or Spanish (spoken and written proficiency)Aira’s Values
We are powered by peopleWe pursue excellence and accountabilityWe embrace change and agilityWe act with integrity, transparency, dignity and respectWe are champions of inclusion, diversity and accessibilityAira’s Operating Principles
Agility, Focus, Diversity, Scalability, Fiscal Responsibility, Transparency, Corporate Social ResponsibilityBenefits
$20 base rate for 4 : 00am–12 : 00pm PSTAdditional $1 swing for 12 : 00pm–8 : 00pm PSTAdditional $2 nights for 8 : 00pm–4 : 00am PSTAdditional $3 weekends for 8 : 00pm Friday–4 : 00am Monday PSTEmployer-supported health insurance$400 annual technology stipendPaid sick leavePaid training100% remote workSupportive, integrated team with ongoing development opportunitiesAccessibility Support
Aira is committed to offering reasonable accommodations to job applicants with disabilities. If you need assistance or an accommodation due to disability, please contact us at humanresources@aira.io.
EEO statement : All candidates will be treated fairly, without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, marital status, veteran status, gender identity or expression, genetic information, or any other factors protected by law.
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