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Front Desk Agent
Front Desk AgentHay Creek Hotels • Bartlett, NH, US
Front Desk Agent

Front Desk Agent

Hay Creek Hotels • Bartlett, NH, US
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Job Description

Job Description

The Grand Summit Hotel is actively searching for an organized, detailed, and professional Front Desk / Guest Service Agent to join our Front Office team.

This is a Full / Part Time position. Expected regular shifts will include morning, mid-day, and evening shifts. Weekends included.

Job Summary :

  • Provide telephone services and operate the multi-line telephone switchboard effectively. Receive and transfer all calls, voice messages, and mail of guests and hotel employees.
  • Greet and welcome all guests in a professional and hospitable manner. Direct guests to the appropriate area.
  • Register guests and securely assign them a guest room and room key. Verify guest credit and process payment upon check-out.
  • Have a thorough working knowledge of hotel property management system and rates / packages offered. Regularly check availability for reservation inquiries. Make and confirm reservations over the phone and coordinate those submitted online.
  • Assist guests with any and all needs, including assisting in bringing luggage to their rooms, making restaurant reservations, and ensuring housekeeping and maintenance requests.
  • Communicate all guest room status changes to Housekeeping department.
  • Professionally handle guest complaints, problem solve to satisfy all guest needs, and follow up with manager.
  • Have a thorough knowledge of hotel services, local shopping, dining, entertainment, and travel directions.
  • Deliver guest amenities as necessary.
  • Know and practice all safety and emergency procedures. Lead emergency situations, such as evacuations. Follow all key procedures. Secure guest valuables. Manage Lost and Found per policy.

Required Experience :

  • High School diploma or equivalent.
  • Must be very skilled with technology and a quick learner. Working knowledge of a Property Management System preferred.
  • 1 year customer service experience required, hotel environment highly preferred.
  • Ability to work in a constructive, team working environment with a positive, upbeat and customer-focused attitude.
  • Proven success in handling guest complaints.
  • Ability to operate smoothly and professionally under high stress situations.
  • Flexibility to work nights or mornings, weekends, holidays, and busy seasonal days (i.e. town festivals).

    • Benefits :

    Hay Creek offers an extensive benefit and incentive package, including;

  • Insurance Benefit package, to include Company-funded Medical, Dental, Vision, Life, Disability, Accident, and Critical Illness
  • Competitive Salary / Wages
  • Competitive Paid Time Off Structure including Vacation, Sick, Holiday Pay, Jury Duty Leave, and Bereavement Leave
  • Standard Annual Performance / Salary Reviews
  • Complimentary Meals Daily
  • Employee and Friends & Family Lodging Discounts as low as forty-nine dollars per night at all HCH Properties
  • Discounts at specific property partners (NEIRA, Historic Hotels of America)
  • 50% Discount when Dining at any HCH Property
  • Industry Discounts through Working Advantage (Entertainment Tickets, Hotels, Rental Cars, Outdoor Activities, Restaurants, etc.)
  • Supportive, open-door policy work environment
  • Work Culture that is fun, energetic and motivating
  • Employee Recognition Program - 'Delight and Surprise Dollars'
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    Front Desk Agent • Bartlett, NH, US