Retail Store Manager

PetSmartFlagstaff, AZ, US

job_description.job_card.variable_days_ago

serp_jobs.job_preview.job_type

serp_jobs.job_card.full_time

job_description.job_card.job_description

Join to apply for the Retail Store Manager role at PetSmart

1 year ago Be among the first 25 applicants

Join to apply for the Retail Store Manager role at PetSmart

Get AI-powered advice on this job and more exclusive features.

PetSmart does Anything for Pets and Everything for You - JOIN OUR TEAM!

Retail Store Manager

About Life At PetSmart

At PetSmart, we're more than just a company obsessed with pets ; we're obsessed with our people too . Our values are rooted in unconditional love —a lesson we learn from our pets—and staying united together . We believe when our associates are happy and healthy, they can provide the best possible care for our furry, scaled, and feathery friends while enjoying a work experience that celebrates them as their authentic selves.

Benefits That Benefit You

Take care of yourself and your family members—whether they be two-legged or four, have feathers, fur or fins. Enjoy true rewards (plus lots of warm, fuzzy feelings)! Check out some of our awesome offerings :

Paid bi-weekly
Health benefits : medical, dental, vision
401k
Tuition assistance
Associate discounts and perks
Paid time off for fulltime associates
Career pathing
Development opportunities

Job Summary

PetSmart's Store Leader has leadership oversight of the safety of people and pets, pet parent experience, operational execution, financial outcomes, and all human resource functions within all areas of the store. This role is expected to provide exemplary leadership for the store by driving the company culture and strategies, achieving targeted results, championing exceptional pet parent service and efficient execution of the store's daily business while upholding the company's vision, mission, values, and strategy within the store.

Essential Responsibilities

Job responsibilities include, but are not limited to, the following and may vary depending on store characteristics and needs :

People Leadership :

Responsible for employment decisions such as recruiting, interviewing, hiring, coaching, and terminating.

Builds an open-door culture in the store by engaging and listening to associates. Responsible for leveraging the Voice of Associate tool to listen to and respond to associate feedback.

Accountable for creating and posting the schedule for the entire store after receiving input from Experience and Process Leader.

Facilitates the associate experience and supports associate development. This includes but is not limited to associate reviews, recognition, team activities, labor management, training, onboarding, mentoring and succession planning.

Delegates effectively and empowers others to succeed; challenges others to reach their full potential and encourages them to retain ownership for their results.

Cascades information to associates and adjusts team priorities to meet goals and commitments.

Ensures continued alignment and responds effectively to a changing environment.

Address and administer associate complaints and grievances.

Recognizes and celebrates associates driving overall associate engagement.

Accountable to ensuring all associate reviews are delivered on time.

Overall Store Experience :

Leads the associate and pet parent experience at all levels and ensures pets in our care are safe and healthy.

Accountable for the pet parent experience and outcomes conducted over the telephone, in person or online, and responding to general and escalated pet parent concerns.

Builds a store environment that is focused on consistently delivering an exceptional, positive in-store pet parent and associate experience.

Evaluates operations and seeks opportunities to continuously improve processes and services.

Collaborates and partners with the Store Leadership team to ensure efficient and effective outcomes of in-store and community events including partnering with local adoption groups.

Maintains store standards and leads a culture of empowerment by ensuring compliance with our policies and procedures (P&Ps) and code of ethics for themselves and their team.

Responsible for conducting monthly Core and Services Walks to validate proper execution of policies and procedures.

Prioritizes and ensures a safe environment for our associates, pets, and pet parents.

Ensures compliance with all inventory management tools to guarantee appropriate levels of in-stock are available to all pet parents.

Communicates business and financial objectives to other leaders within the store.

Responsible for reviewing in-store cameras to assess safety practices, associate behaviors and assess risk. Follow up with associates and leaders with coaching and accountability as appropriate.

Responsible for taking immediate action and reports when a sick / injured pet is identified in the store; transport to the vet as needed.

Shared responsibility with store opening and closing procedures to ensure we uphold our brand promise.

Business Management :

Deliver corporate strategy and profitability goals by executing the direction set leadership.

Responsible for analyzing, root cause and responding to a variety of reporting in all areas of the store. Communicates business results to leaders and associates; creating improvement plans where needed

Identifies and drives opportunities to grow the business, recognizes business successes and holds associates accountable in achieving store P&L expectations such as sales and shrink targets.

Manages expenses such as labor and supplies and any other relevant store metrics.

Leverages home office partners and resources to submit and follow up on store related work orders and purchase card allocation.

Creates and posts schedules for the entire store.

Accountable for processing payroll weekly and managing labor within a budget.

Executes daily, weekly, and monthly reporting and paperwork as required by the Company.

Accountable to run store related errands to support store needs.

Qualifications

4-6 years of retail leadership or experience in a customer-focused environment.

Full time availability required, flexibility in schedule, able to work evenings, weekends, and holidays as needed

Proficiency in computer applications.

Strong written and verbal communication skills.

Ability to react under pressure and maintain composure.

Strong organizational skills and attention to detail.

SUPERVISORY RESPONSIBILITY

Typically oversees the Experience Leader and Process Leader, up to six lead associates and ten to seventy non-leader associates. Carries out supervisory responsibilities in accordance with PetSmart's policies and procedures.

PHYSICAL DEMANDS AND WORK ENVIRONMENT

Associate required to stand, walk, climb a ladder, and use hands to handle, feel, hold, write, etc. The associate frequently is required to reach with hands and arms : stoop, kneel, crouch, talk and hear. Specific vision abilities required by this job include depth perception. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Associate must frequently lift and / or move up to 50 pounds and occasionally team lift and / or move more than 100 pounds. Specific vision abilities required by this job include depth perception.

While performing the duties of this job, the associate is occasionally exposed to moving mechanical parts, as well as a wet environment with an abundance of pet hair. The noise level is moderate in the work environment; however, associates may be exposed to high levels of noise at times. Exposure to live animals and their handling is common.

Do What You Love

Join us for a chance to make a meaningful impact every day. Whether it's helping a customer choose their first fish, celebrating a pet's birthday, or seeing the smile on a pet parent's face after a fresh groom—you'll create moments that matter . At PetSmart, we cherish diversity and the unique perspectives of our 50,000 associates, all united by a passion for pets.

We're delighted you're interested in joining our pack and helping us in our commitment to doing Anything for Pets, and the people who love them. We're excited to hear your story and learn more about you! Apply Now!

This listing is not an indication that the position is currently open or available. We are continually looking to build a strong network of talented candidates to join our organization and are always accepting applications. Feel free to contact your local PetSmart store to check on which roles they are actively hiring for.

This job summary is intended to describe the general nature and level of work associates / leaders assigned to this job perform. It is not intended to include all duties and responsibilities. You will be provided with a copy of a job description for the actual position you are hired into. This position is also eligible for benefits as described at https : / / benefits.petsmart.com / us / .

PetSmart is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national or ethnic origin, disability, as well as any other characteristic protected by federal, provincial, or local law.

Applicants must be over the age of 18 (except in Montana or where otherwise required by local or state law)

For applicants in our Waterloo, San Francisco, or Los Angeles locations : Pursuant to the Waterloo and San Francisco Fair Chance Ordinance, as well as the Los Angeles Fair Chance Initiative for Hiring, we will consider for employment, qualified applicants with arrest and conviction records in a manner consistent with the law

Seniority level

Not Applicable

Employment type

Full-time

Job function

Sales and Business Development

Industries

Retail

Referrals increase your chances of interviewing at PetSmart by 2x

Flagstaff, AZ $50,000.00-$120,000.00 1 day ago

Full Time Assistant Store Manager (Store 1354)

Full Time Assistant Store Manager (Store 5815)

Assistant General Manager - Courtyard by Marriott - Sedona, AZ

Flagstaff, AZ $58,000.00-$70,000.00 9 months ago

Flagstaff, AZ $49,500.00-$75,184.00 3 weeks ago

Assistant General Manager - Sedona Summit Resort

District Sales Manager - District 1 (Northern Arizona)

We're unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

J-18808-Ljbffr

serp_jobs.job_alerts.create_a_job

Retail Store Manager • Flagstaff, AZ, US

Job_description.internal_linking.related_jobs

serp_jobs.job_card.promoted

02153 Store Manager

Sally Beauty HoldingsFlagstaff, AZ, US

serp_jobs.job_card.full_time

By working at Sally Beauty, you would be part of the largest hair and beauty supplier in the world and we are on a mission to empower our customers to express themselves through hair and we need p...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30

serp_jobs.job_card.promoted

Assistant Store Manager

Boot BarnFlagstaff, AZ, US

serp_jobs.job_card.full_time

The Assistant Store Manager is an essential part of the store leadership team and is responsible for collaborating with the Store Manager to cultivate and maintain an environment that supports the ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30

serp_jobs.job_card.promoted

Free People Store Manager

Urban OutfittersFlagstaff, AZ, US

serp_jobs.job_card.full_time

Free People is growing and opening a new location in Flagstaff, AZ! We are looking for a Store Manager to join this team. The Store Manager will lead and drive sales by taking an Omni channel approa...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days

serp_jobs.job_card.promoted

Assistant Store Manager

BuckleFlagstaff, AZ, US

serp_jobs.job_card.full_time

The Assistant in Training (AIT) and Assistant Manager position's primary responsibility is to fulfill our mission statement, "to create the most enjoyable shopping experience possible for our Guest...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days

serp_jobs.job_card.promoted

Store Manager (P1-1382414-4)

Panda Restaurant GroupFlagstaff, AZ, US

serp_jobs.job_card.full_time

Store Manager Opportunity At Panda Express.Are you craving a career with an industry leader? Panda Express is searching for experienced leaders to join our store management team.Panda is 100% commi...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30

Store Manager

Panda Restaurant GroupFlagstaff, AZ, US

serp_jobs.job_card.full_time

Are You Craving A Career With An Industry Leader?.Panda Express is searching for experienced leaders to join our store management team. Panda is 100% committed to the professional and personal devel...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30

serp_jobs.job_card.promoted

Assistant Store Manager

Natural GrocersSedona, AZ, US

serp_jobs.job_card.full_time

The Assistant Store Manager is the second person in charge of the store and is responsible for the successful operation and profitability of the store which includes training, directing and monitor...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30

Retail Store Associate

Savers / Value VillageFlagstaff, AZ, US

serp_jobs.job_card.full_time +1

Job Title : Retail Store Associate.As one of the largest for-profit thrift operators in the United States, Canada and Australia for value priced pre-owned clothing, accessories and household goods, ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30

serp_jobs.job_card.promoted

Floor Manager

Relais & Châteaux USA / CanadaSedona, AZ, US

serp_jobs.job_card.full_time

Qualified candidates will possess a minimum of.Michelin-starred establishment.They must also have strong leadership and communication skills. Act as floor manager during dinner service, ensuring smo...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days

serp_jobs.job_card.promoted

Store Manager

Altice USASedona, AZ, US

serp_jobs.job_card.full_time

Location : Sedona, AZ, US, 86336.Are you looking to optimize your life? Start your exciting path to a rewarding career today!. We are Optimum, a leader in the fast-paced world of connectivity, and we...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30

serp_jobs.job_card.promoted

Store Manager

IHOPFlagstaff, AZ, US

serp_jobs.job_card.full_time

The manager assists in supervising IHOP restaurant's employees.His or her primary responsibilities include managing operations in the front and back of the house with a high concentration on profit...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30

serp_jobs.job_card.promoted

Store Manager - Famous Footwear

CaleresFlagstaff, AZ, US

serp_jobs.job_card.full_time

As a full-time Store Manager, you are passionate about serving your community by providing the best shoe store experience for the whole family. You do this by challenging yourself and leading your s...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days

serp_jobs.job_card.promoted

Free People Assistant Store Manager

Urban OutfittersFlagstaff, AZ, US

serp_jobs.job_card.full_time

Free People is growing and opening a new location in Flagstaff, AZ! We are looking for an Assistant Store Manager to join this team. The Assistant Store Manager supports the selling, service, and op...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days

serp_jobs.job_card.promoted

Survey Taker : Earn up to $25 per survey (Remote)

Earn HausSedona, AZ, United States

serp_jobs.filters.remote

serp_jobs.job_card.full_time +1

Looking for people to participate in taking online surveys for Fortune 500 brands.All you need to do is complete online surveys by sharing your opinion. You will help influence brand decisions on se...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30

Retail Manager

Savers / Value VillageFlagstaff, AZ, US

serp_jobs.job_card.full_time

As one of the largest for-profit thrift operators in the United States, Canada and Australia for value priced pre-owned clothing, accessories and household goods, our mission is to champion reuse a...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30

serp_jobs.job_card.promoted

02153 Store Manager

SBH Health SystemFlagstaff, AZ, US

serp_jobs.job_card.full_time

serp_jobs.job_card.promoted

02153 Assistant Store Manager

Sally Beauty HoldingsFlagstaff, AZ, US

serp_jobs.job_card.full_time

Focus on the core content of the job post, removing all extra metadata, navigation mentions, and redundant headers.Keep the content beautiful and high signal to noise ratio.serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30

serp_jobs.job_card.promoted

Store Manager

WalgreensFlagstaff, AZ, US

serp_jobs.job_card.full_time

Manages the operation of a Walgreen store.Improves store sales, profitability and image through proper merchandising, protection of store assets, the selection, training and development of team mem...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30

serp_jobs.job_card.promoted

02153 Assistant Store Manager

SBH Health SystemFlagstaff, AZ, US

serp_jobs.job_card.full_time

Focus on the core content of the job post, removing all extra metadata, navigation mentions, and redundant headers.Keep the formatting beautiful and high signal to noise ratio.serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30

serp_jobs.job_card.promoted

Bell Staff

Enchantment Group Management Company LLCSedona, AZ, US

serp_jobs.job_card.full_time

Are you outgoing, energetic, passionate, and authentic? Enchantment Resort is the perfect spot for you!.At Enchantment, we work together to create and deliver extraordinary experience for all guest...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30