Restoration Operations Manager

Restoration Operations Manager

SERVPRO of St. Charles / Geneva / Batavia is hiring a Restoration Operations Manager! Benefits include competitive compensation, monthly bonus, superior benefits, paid training, career progression, and professional development.

As the Restoration Operations Manager, you will manage, support, and motivate the entire Restoration Division to ensure customer satisfaction, revenue and profit growth, and staff development. You will continue to ensure our Restoration Teams make every type of property damage "Like it never even happened!"

Key Responsibilities

• Maintain continuous communication with management, staff, and vendors to ensure proper operations of the organization.
• Develop, implement, and maintain quality assurance protocols to ensure a positive customer and client experience.
• Manage staff development of the Restoration Division.
• Work with the General Manager and Owner to ensure operations remain compliant with legal and regulatory requirements.
• Develop, implement, and oversee protocols to maintain facility, vehicles, equipment, and consumables.
• Review, document, and discuss operational outcomes and key measures with the General Manager and Owner.
• Analyze the efficiency of existing organizational processes and procedures to enhance and sustain the organization's internal capacity.
• Maintain the development of leadership and management skills, as well as Restoration expertise.

Position Requirements

Skills / Physical Demands / Competencies

Compensation

Each SERVPRO Franchise is Independently Owned and Operated. All employees of a SERVPRO Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO Franchise.