Global Services Tech I (Verona site)
Monday-Friday (8am-4 : 30pm) (ONSITE)
Position Overview We are seeking a Global Services Tech I to provide comprehensive technical support for end-users across our organization. This role focuses on hardware / software troubleshooting, device deployment, and IT asset management while delivering exceptional customer service.
Primary Responsibilities
Technical Support
- Manage IT ticketing system for hardware and software issues
- Image and deploy desktops, laptops, and tablets
- Troubleshoot end-user technical issues across multiple platforms
- Install and maintain printer systems (Laser, Thermal, Check, Badge)
- Support barcode scanner operations
- Assist with network cabling installation and maintenance
System Management
Configure and troubleshoot software applicationsMonitor IT asset inventoryTrack warranty periodsMaintain equipment documentationSupport system installationsProfessional Interaction
Coordinate with vendors on IT systemsFollow established escalation proceduresCollaborate with GTS2+ techniciansMaintain professional communication with all stakeholdersSupport cross-functional teamsRequired Qualifications
Technical support experienceHardware / software troubleshooting skillsStrong customer service orientationBasic networking knowledgeEquipment maintenance experienceTechnical Skills
Desktop imaging and deploymentPrinter system maintenanceNetwork cabling experienceAsset managementTicketing system proficiencyProfessional Skills
Excellent communication abilitiesProblem-solving capabilitiesTeam collaborationTime managementDocumentation expertisePhysical Requirements
Ability to use ladders and liftsCable installation capabilitiesEquipment handling proficiencyAdditional Requirements
Commitment to company core valuesProfessional demeanorAttention to detailOrganizational skillsCustomer-focused mindsetThis position offers opportunities for growth while contributing to our organization's technical support excellence. The ideal candidate will combine technical aptitude with strong interpersonal skills to deliver exceptional end-user support.