Rental Team Member - Dollywood Theme Park - Full Time Seasonal

Rental Team Member - Dollywood Theme Park - Full Time Seasonal

At Dollywood Parks & Resorts, we create memories worth repeating. We do this every day across all properties, all located in the Great Smoky Mountains of East Tennessee. Ask anyone who has visited Dollywood Parks & Resorts and they will tell you this place is different. It's not a difference that you can touch or see - it's a difference you can feel. We are seeking a Rental Team Member who will embody the heart and soul of our mission of creating memories worth repeating while bringing families closer together and caring deeply about our brand. This person also brings a spirit of fun, authenticity, collaboration, creativity and genuine hospitality to the lives of our guests.

We want to work alongside someone who acts as an extension of our mission, values, and culture. This individual is driven to create meaningful experiences for our hosts, guests, and community while ensuring the success and profitability of our unique offerings. The right Rental Team Member checklist will include equal parts curious learner, innovator, administrator, detail driver, mentor, and motivator.

The Rental Team Member is responsible for all aspects of rentals to include strollers / ECV's, wheelchairs, lockers, etc. This includes ensuring safety, friendliness, cleanliness and line speed within assigned areas. This is done to support the Merchandise division.

Additionally, the ideal candidate will be able display and live out Lead with Love qualities, strongly rooted in the Dollywood Company culture, by being patient, kind, trusting, unselfish, truthful, forgiving, dedicated and accountable.

Summary of Essential Functions and Responsibilities

• Greet guests and initiate friendly interaction. Provide guest excellence which exceeds expectations, answer questions, and provide park information
• Effectively perform the rentals of ECVs, Wheelchairs, Strollers, and Lockers to include all sales functions, rental agreements, refunds, and exchanges
• Retrieve daily online sales report and reserve rental equipment
• Verbally instruct Guests on ECV operational instructions
• Assist in the daily operation of morning set-up to include pulling the rental equipment for display, clipboards with rental agreements, and have on hand disability guides
• Effectively perform cash handling procedures for the daily locker rentals and key deposits
• Assist in the evening maintenance of the rental equipment to include cleaning and stacking strollers
• Maintain a sense of urgency towards area of operation to reduce the guest wait time
• Maintain a dependable work attendance and flexibility with assigned work schedules
• Attend all required training and meetings
• Complete required paperwork in a timely manner
• Maintain confidentiality at all times
• Follow all safety standards to include reporting any violation of standards

Education and Experience Required

Knowledge, Skills, and Abilities

The Dollywood Company is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. The Dollywood Company drives a welcoming culture where ideas and decisions from all people support our efforts to be relevant in an ever-changing world.