Incident Manager

A company is looking for an Incident Manager to support and improve incident handling across their SaaS platform.

Key Responsibilities

Lead incident communications and coordinate with various teams to ensure clear information flow

Drive incident coordination and outcomes in real-time and async contexts, keeping timelines and roles clear

Facilitate blameless postmortems for high-impact incidents and track overall incident trends using metrics

Required Qualifications

Experience managing incident communications in a SaaS or cloud environment

Hands-on experience with modern incident management tools such as Incident.io, Rootly, or FireHydrant

Proven ability to work with incident metrics and present insights to executive leadership

Experience facilitating blameless postmortems for high-impact incidents

Familiarity with SRE and DevOps practices