At U.S. Bank, we're on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.
Job Description
Client Relationship Consultants build relationships with customers by meeting face to face and engaging them when and where they need to provide the best possible counsel. Strong client relationships are based on trust, assessing and attending to customers' banking needs, obtaining and processing customer and account information, educating clients on available deposit and loan products and services, and recommending financial solutions based on each customer's unique goals and needs. They are also responsible for originating and closing consumer loans, opening accounts, and opening and / or closing the branch.
We're looking for people who want more than just a job – who want to make a difference in the communities where we live and work. Apply today and explore what's possible with a career at U.S. Bank.
This position requires National Mortgage Licensing System (NMLS) registration under the terms of the S.A.F.E. Act of 2008 and Regulation Z. You will be subject to the required registration process, which includes a criminal background and credit check. Failure to meet or maintain any of the NMLS registration requirements, including maintaining a satisfactory criminal and credit record, may result in a rescission of your offer or termination of employment.
Basic Qualifications and Preferred Skills / Experience
This role has multiple levels, open to candidates with 1 year to 5 years minimum experience in customer service and sales. The successful candidate will be hired for the level of the position that aligns with their experience.
Client Relationship Consultant 1
Basic Qualifications
- High school diploma or equivalent
- Typically has a minimum of one to two years of job-related, retail banking experience or a combination of experience and commensurate training
Preferred Skills / Experience
Proven ability to build and foster relationships with clients through proactive outreach and follow upAbility to effectively engage and communicate with clientsBasic knowledge of applicable bank and branch policies, procedures and support systemsProven customer service and interpersonal skillsExperience with using and demonstrating digital products and self-service technologiesAbility to explore and identify a customer's true needs while leveraging a digital first mindsetDemonstrated basic level of proficiency in making appropriate recommendations that meet customer's needs both reactively and proactivelyExperience in the financial services industry preferredClient Relationship Consultant 2
Basic Qualifications
High school diploma or equivalentTypically has a minimum three to four years of job-related, retail banking experience or a combination of experience and commensurate trainingPreferred Skills / Experience
Proven ability to build and foster relationships with clients through proactive outreach and follow upAbility to effectively engage and communicate with clientsThorough knowledge of applicable bank and branch policies, procedures and support systemsProven customer service and interpersonal skillsExperience with using and demonstrating digital products and self-service technologiesAbility to explore and identify a customer's true needs while leveraging a digital first mindsetDemonstrated basic level of proficiency in making appropriate recommendations that meet customer's needs both reactively and proactivelyExperience in the financial services industry preferredClient Relationship Consultant 3
Basic Qualifications
High school diploma or equivalentTypically has a minimum four to five years of job-related, retail banking experience or a combination of experience and commensurate trainingPreferred Skills / Experience
Proven ability to build and foster relationships with clients through proactive outreach and follow upAbility to effectively engage and communicate with clientsThorough knowledge of applicable bank and branch policies, procedures and support systemsThorough knowledge of all retail products and servicesProven customer service and interpersonal skillsExperience in participating in sales campaigns / promotionsExperience with using and demonstrating digital products and self-service technologiesAbility to explore and identify a customer's true needs while leveraging a digital first mindsetDemonstrated advanced level of proficiency in making appropriate recommendations that meet customer's needs both reactively and proactivelyExperience in the financial services industry preferredClient Relationship Consultant 4
Basic Qualifications
High school diploma or equivalentTypically has five or more years of job-related, retail banking experience or a combination of experience and commensurate trainingPreferred Skills / Experience
Proven ability to build and foster relationships with clients through proactive outreach and follow upAbility to effectively engage and communicate with clientsAdvanced knowledge of applicable bank and branch policies, procedures and support systemsThorough knowledge of all retail products and servicesProven customer service and interpersonal skillsExperience in participating in sales campaigns / promotionsExperience with using and demonstrating digital products and self-service technologiesAbility to explore and identify a customer's true needs while leveraging a digital first mindsetDemonstrated advanced level of proficiency in making appropriate recommendations that meet customer's needs both reactively and proactivelyExperience in the financial services industry preferredPrevious supervisory experience preferredBenefits
Our approach to benefits and total rewards considers our team members' whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind.
Healthcare (medical, dental, vision)Basic term and optional term life insuranceShort-term and long-term disabilityPregnancy disability and parental leave401(k) and employer-funded retirement planPaid vacation (from two to five weeks depending on salary grade and tenure)Up to 11 paid holiday opportunitiesAdoption assistanceSick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by lawEqual Opportunity Employer
U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.
E-Verify
U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories.
Pay Range : $20.00 - $22.50
U.S. Bank will consider qualified applicants with arrest or conviction records for employment. U.S. Bank conducts background checks consistent with applicable local laws.
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