Talent.com
Customer Care Professional

Customer Care Professional

RogueSearchHatfield, PA, US
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Customer Care Manager

Hatfield, PA

A Fortune 500 company and one of Americas top residential builders is looking for a customer care professional for their team. If you are a Customer Care Manager, Warranty Associate or Customer Service professional this may be a great next step for you!

  • Top 3 national builder closing over 530 homes in the market this year and offering continued stability.
  • Quarterly bonuses, strong base salary and $500 / month auto allowance .
  • Great team culture and internal promotion opportunities.
  • Primary responsibility for responding to service requests in the field and managing those requests according to standard processes.

What you will

  • Conduct homeowner assessments on an as needed basis.
  • Determine if corrective work order is needed.
  • Lead root-cause analysis.
  • Schedule, organize, and execute service work through vendors collaboratively with customer care coordinator.
  • Manage trades to completion of service requests to customers satisfaction.
  • Establish and maintain positive customer relationships.
  • Responsible for quality inspections of the home prior to delivery to the customer.
  • Determine trade accountability for back charges and P.Os.
  • Authorize payment for work performed up to approval limits.
  • Follow applicable legal protocol and process necessary workflow.
  • Responsible for customer satisfaction metrics related to customer service.

    • What you will

  • Minimum High School Diploma or equivalent.
  • Valid Driver’s License because driving is an essential function of this position.
  • Minimum of 1-3 years customer service and warranty experience or equivalent.
  • Strong customer orientation and ability to adapt / respond to different personality types.
  • Strong emphasis on quality of service and follow-up.
  • Basic construction skills and knowledge preferred.
  • Excellent communication and listening skills.
  • Ability to manage warranty / customer service processes.
  • Basic computer skills.
  • Conflict resolution skills.
  • Cost management.
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    Care Professional • Hatfield, PA, US

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