Access Center Coordinator

Hospital Based Advocate

Children's Wisconsin is a nationally recognized health system dedicated solely to the health and well-being of children. We provide primary care, specialty care, urgent care, emergency care, community health services, foster and adoption services, child and family counseling, child advocacy services and family resource centers. Our reputation draws patients and families from around the country.

We offer a wide variety of rewarding career opportunities and are seeking individuals dedicated to helping us achieve our vision of the healthiest kids in the country. If you want to work for an organization that makes a difference for children and families, and encourages you to be at your best every day, please apply today.

This position is a hospital based advocate for referring providers and families primarily from outside of the state of Wisconsin and internationally to facilitate services at Children's Wisconsin (CW). Serves as the central point of contact for services being offered at CW. Responds to a variety of inquiries and is required to perform the following tasks to include but not limited to : triaging new patient inquiries, appointment scheduling, coordinating specialty referrals, gathering registration and medical records / imaging, securing authorizations, providing financial estimates and collecting pre-payments, recommending accommodations to patient families, and greeting families upon arrival. All interactions regarding patient families are recorded and documented in a Customer Relationship Module within our electronic health system.

Requirements :

• High School graduate or Certificate of General Educational Development (GED) or High School Equivalency Diploma (HSED).
• Requires 5 years of experience in customer service, scheduling, registration and / or insurance in lieu of Associates degree. Associate or Bachelor degree preferred.
• Insurance or collection experience in a hospital setting.
• Prior experience working in a Windows environment with working knowledge of Microsoft programs.
• Epic knowledge.
• General knowledge of revenue cycle operations and processes.
• Working knowledge of medical terminology, ICD-10 and CPT codes.
• Ability to navigate, coordinate be flexible in prioritizing and multitasking to meet the needs of the patients, parents, providers and other hospital staff.
• Ability to problem solve, provide assistance and make recommendations for change.
• Ability to troubleshoot basic PC issues.
• Excellent organizational, communication and prioritization skills necessary to work in a fast faced multi-functionary department.
• Able to work with minimal supervision and has proven independent thinking skills.

Children's Wisconsin is an equal opportunity / affirmative action employer. We are committed to creating a diverse and inclusive environment for all employees. We treat everyone with dignity, respect, and fairness. We do not discriminate against any person on the basis of race, color, religion, sex, gender, gender identity and / or expression, sexual orientation, national origin, age, disability, veteran status, or any other status or condition protected by the law.