Inbound Retention Specialist

A company is looking for a Weekend Team - Inbound Retention Specialist.

Key Responsibilities

Provide exceptional customer support to strengthen revenue retention

Consult and educate current advertisers while managing inbound phone inquiries

Highlight investment returns through ad performance metrics to clients

Required Qualifications and Education

Bachelor's Degree or 3+ years of relevant client-facing experience

Technical proficiency with computers and information systems

Experience in account management, sales, advertising, or small business (preferred)

Ability to handle tough conversations professionally and solutions-oriented

Strong time management and organizational skills