IT / Systems Supervisor (Network / Telecom Analyst III)

Job Announcement

Under general supervision of the IT program manager, this position provides high-level technical support to multiple, unique Circuit Court systems and networked PCs. Ensures the availability of complex IT system-related applications for Circuit Court personnel, judges, law clerks, other county agencies, Fairfax residents, and organizations interested in obtaining Circuit Court information. This position and the work performed will be in compliance with county and state IT technical standards, as applicable. Hires, trains, coaches, disciplines, and supervises IT support staff.

Note : Physical presence at the worksite location during scheduled hours of work is required for this position.

Illustrative Duties

(The illustrative duties listed in this specification are representative of the class but are not an all-inclusive list. A complete list of position duties and unique physical requirements can be found in the position job description.)

• Provides administration of a super server network or multiple network servers;
• Plans and implements network security and data administration;
• Installs, configures, and upgrades network operating systems and equipment and LAN applications;
• Designs and implements data backup strategies;
• Troubleshoots network problems and supports client work stations;
• Plans, analyzes, designs, models, tests, evaluates, installs, troubleshoots and maintains network / telecommunication system infrastructure and deals with technically complex and difficult infrastructure problems and issues;
• Prepares training guides and supplemental troubleshooting documentation for infrastructure problems;
• Provides guidance and training to less experienced staff;
• Writes general work plans and status reports for projects and presents plans to management;
• Coordinates efforts with outside agency information technology personnel in the planning of joint network projects;
• Configures network interface cards, protocols, cabling, routers, bridges, hubs, and gateways;
• Researches, evaluates, and tests new technologies for existing and proposed network / telecommunication systems; performs third level technical support for system problems;
• Prepares technical specifications for new projects;
• Reviews and recommends changes as necessary;
• Assists with the development, review, and recommendation for award of service related contracts;
• Works with contractors and vendors;
• Assures compliance with contracts and established standards;
• Coordinates projects and activities with other county staff and outside contractors;
• Evaluates existing service levels;
• Recommends enhancements as needed;
• Assists in performing cost / benefit analysis on competing methods of providing data communication links;
• Provides technical consulting services to agencies in the evaluation, selection, and implementation of new and emerging network / telecommunication technologies with regard to solutions to program needs and business activities;
• Provides technical assistance to agency staff in troubleshooting problems in existing systems;
• Plans and manages projects, including developing and managing the budget;
• Performs system and cost-benefit analysis;
• Develops project scope and schedules;
• Procures necessary hardware and software;
• Manages project staff and provides technical guidance as needed;
• Oversees vendor support and ensures timely completion of project;
• Performs diagnostics on suspected faulty components and initiates corrective action;
• Provides training to other staff as needed;
• Develops and implements disaster recovery procedures and plans;
• Develops, implements, and maintains system operating procedures and ensures that all procedures are followed;
• Represents the agency and / or County at committee and task force meetings involving other agencies;

Provides technical assistance and resources to other staff as needed.

Required Knowledge Skills and Abilities

(The knowledge, skills and abilities listed in this specification are representative of the class but are not an all-inclusive list.)

Ability to establish and maintain effective business relationships.

Employment Standards

MINIMUM QUALIFICATIONS :

Any combination of education, experience, and training equivalent to the following :

(Click on the aforementioned link to learn how Fairfax County interprets equivalencies for "Any combination, experience, and training equivalent to")

Possession of an associate's degree in computer science, electrical engineering, electronics, or a related field; plus four years' network and / or telecommunications experience; or a bachelor's degree in such fields; plus two years' experience in network or telecommunications system design, analysis, installation, and troubleshooting.

NECESSARY SPECIAL REQUIREMENTS :

The appointee to the position will be required to complete a criminal background check to the satisfaction of the employer.

PREFERRED QUALIFICATIONS :

PHYSICAL REQUIREMENTS :

Duties are generally sedentary. Must be able to input and retrieve data from a computer. Must be able to lift files, boxes, and equipment weighing up to 50 pounds. Must be able to push a cart weighing up to 50 pounds. All duties performed with or without reasonable accommodations.

SELECTION PROCEDURE :

Panel interview and may include a practical exercise.

Fairfax County is home to a highly diverse population, with a significant number of residents speaking languages other than English at home - including Spanish, Asian / Pacific Islander, Indo-European, and many others. We encourage candidates who are bilingual in English and another language to apply for this opportunity.

Fairfax County Government prohibits discrimination on the basis of race, color, religion, national origin, sex, pregnancy, childbirth or related medical conditions, age, marital status, disability, sexual orientation, gender identity, genetics, political affiliation, or military status in the recruitment, selection, and hiring of its workforce.

Reasonable accommodations are available to persons with disabilities during application and / or interview processes per the Americans with Disabilities Act. TTY . EEO / AA / TTY.

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