Patient Experience ManagerTampa, FL

Patient Experience Manager

We have more than 50 years of experience using innovative medicine to elevate health care in the Tampa region. We continue to make history every day through our clinical research program, which applies the latest advancements in medical technology to treatments that can be used today.

Our diverse clinical specialties include cancer, cardiovascular care, neurosciences, orthopedics, women's health and surgery led by some of the nation's leading surgeons skilled in minimally invasive and robotic-assisted procedures. We're also home to the AdventHealth Pepin Heart Institute, nationally recognized for advances in cardiovascular disease prevention, diagnosis, treatment and research.

With the clinical expertise, innovation, and compassion of our team members, we're changing the way people look at health care.

Every day, our fellow team members show up to work, unified by one shared mission : Extending the Healing Ministry of Jesus Christ. As a faith-based health care organization, our story is one of hope as we strive to heal and restore the body, mind and spirit. Though our facilities are spread across the country, this unwavering belief binds us together. Across every office, exam and patient room, we're committed to providing individualized, holistic care. This is our Christian mission, and it inspires us to help make communities healthier and happier.

All the benefits and perks you need for you and your family :

Benefits from Day One

Paid Days Off from Day One

Student Loan Repayment Program

Career Development

Whole Person Wellbeing Resources

Mental Health Resources and Support

Schedule : Full time

Shift : Days

Location : 3100 East Fletcher Avenue Tampa, Florida

The community you'll be caring for : AdventHealth Tampa

AdventHealth Tampa, a faith-based not-for-profit 626-bed tertiary-level acute care hospital located in the uptown district of Tampa, Florida, specializes in advanced cardiovascular medicine, neuroscience and neurology, digestive health, orthopedics, womens services, pediatrics, oncology, endocrinology, bariatrics, wound healing, sleep medicine and general surgery including minimally invasive and robot-assisted procedures. GME programs on the hospital campus currently include general surgery, obstetrics and gynecology, internal medicine and transitional year.

AdventHealth Tampa is home to the renowned AdventHealth Pepin Heart Institute, a recognized leader in cardiovascular disease prevention, diagnosis, treatment and leading-edge research caring for Tampa Bays hearts for over 35 years.

The Kiran C. Patel Research Institute, also located at AdventHealth Tampa, leads the way in clinical and academic research in the areas of neuroscience, cardiovascular medicine, advanced surgery and more contributing valuable knowledge that leads to tomorrows cures for conditions such as heart failure, cancer and other diseases.

The role you'll contribute :

Responsible for developing strategies to drive outcomes and accountability that will increase patient satisfaction. This position collaborates with leaders, physicians, staff, and vendors to ensure a mission-driven and safe experience for patients, their families, guests, and team members.

The value you'll bring to the team :

Provides support and consultation for developing department-specific patient surveys.

Identifies trends in complaints and refers quality of care and safety issues to appropriate leadership.

Other duties as assigned.

Trains staff on Patient Experience to ensure consistent and high-quality service.

Facilitates strategic and operational changes to improve patient experience.

Collaborates with leadership to drive decision-making, and establish long-term goals.

Translates key strategic priorities into comprehensive plans and operational processes.

Qualifications

The expertise and experiences you'll need to succeed :

Bachelor's Required

5 Work Experience Required

Proficiency in Word, Excel, database management and trending reports required.

Registered Nurse (RN) Preferred

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.

Category : Patient Experience

Organization : AdventHealth Tampa

Schedule : Full-time

Shift : 1 - Day

Req ID : 25036528

We are an equal opportunity employer and do not tolerate discrimination based on race, color, creed, religion, national origin, sex, marital status, age or disability / handicap with respect to recruitment, selection, placement, promotion, wages, benefits and other terms and conditions of employment.