NAV / BC Support Consultant

Job Overview

ArcherPoint is currently adding a Dynamics NAV / Business Central Support Consultant to our Customer Service team. The main mission of this role is to triage and solve client problems. Customer Service is often the entry point for our clients to report problems or initiate work requests, and our Customer Service team is front-line critical in the overall experience and satisfaction of each client.

Responsibilities

• Delivering NAV / BC functional and technical services to our clients
• Resolving, monitoring, and following-up on tickets with appropriate urgency
• Coordinating and engaging other NAV / BC functionality experts on resolving complex issues or requests, ensuring timely communication with the client at all times
• Publishing and updating knowledge-based articles
• Assisting Marketing with Web and Social Media content

Qualifications

2-4 years of experience with Microsoft Dynamics NAV / BC hands-on implementation or support. Candidates with experience working with other EDI, Shipping & Receiving solutions as well as exposure to various add-ons are also a plus! This role requires someone with excellent customer service skills, strong attention to detail, strong decision-making & analytical skills, and the ability to communicate clearly and professionally.

Seniority level

Entry level

Employment type

Full-time

Job function

Other

Industries

IT Services and IT Consulting

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