Customer Service Specialist

Job DescriptionJob Description

Founded over 40 years ago, American Leak Detection is the world leader in the accurate, non-destructive detection of hidden water, sewer, gas and swimming pool leaks. American Leak Detection sets the standard for non-invasive leak detection and repair using proprietary methods and the most advanced, sophisticated technology. Our customers include residential homeowners and industry professionals like plumbers, building contractors, insurance adjusters, apartment managers, drain cleaners, restoration specialists, and municipalities.

American Leak Detection is looking for a proactive, service-oriented worker with a positive attitude to join our team as a Data Entry / Customer Service Representative (CSR). Great candidates will be a seamless liaison between customers and our service technicians. Must meet all assignment deadlines and have a desire for growth within the company.

Duties include :

Answer incoming customer calls

Provide service information

Confirm recommendations and estimate appropriate services

Schedule appointments

Transcribe technician field reports

Follow all state and code requirements

Bring attention to any procedure / policy failures and / or corrections

Required Qualifications :

Accurately type 40 WPM

Exceptional Customer Service Skills

Professional Phone Manner

Ability to multitask in a fast-paced, high-call environment

Excellent grammar, spelling and punctuation

Must be able to pass a criminal background check

Qualifications :

Phone-related customer service experience

Desired Qualifications :

Bilingual a plus (Spanish)

Relevant Work Experience : 1+ year , not required.

Education Level : High School or equivalent

Salary / Wage : Starting pay $20+, negotiable with experience

Benefits : Paid vacation, paid holidays, 401K matching, health insurance, paid training

Start a career today with American Leak Detection!