Lead Ambassador

Who We Are :

Museum of Ice Cream is an inclusive & immersive brand , designed to captivate your sweetest fantasy and sugar-filled daydreams online and IRL. At Museum of Ice Cream, we invite you to believe in the magic of creativity, to remind you that inclusive spaces do exist, and to show you that childlike wonder is worth savoring. In our world, ice cream is the agent of change and the vehicle to ignite the creative spirit that lives in all of us. Fueled by the power of imagination, MOIC is a universe of possibilities with tons of room for you to explore.

The Flavor Profile

As the Lead Ambassador, you provide leadership and mentorship to your team , fostering accountability and continuous improvement while serving as a bridge between team members and management. You ensure a safe, clean, and organized environment by enforcing safety protocols and mentoring teams in maintaining operational efficiency. You prioritize guest experience through leading by example, training your team in effective communication and handling escalations professionally. Through strong sales leadership , you drive revenue growth, uphold high standards in product promotion and guest interactions all in alignment with company culture and values.

Your Day-to-Day :

Running Guest Service & Show Operations :

• On shift , you are responsible for managing guest flow across ticketing, retail, ice cream and treat delivery, and ensuring that all service aspects run smoothly.
• Adjust daily staffing strategies in real-time to manage guest needs and traffic flow.
• Work closely with the Floor Managers to ensure smooth transitions between service and entertainment; supplies and inventory; bar / cafe and shop / retail operations.

Team Leadership & Coaching :

Guest Relations & Issue Remediation :

Event & VIP Coordination :

The hourly rate for this position is : $26.00

Requirements

Necessities

Nice to Haves

Benefits

The Good Stuff :

Museum of Ice Cream is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability, or any other protected class.