IT Field Support Level I (Columbia)

Voice It Field Support Specialist - Level 1

We are seeking a Voice IT Field Support Specialist - Level 1 to provide on-site and remote technical support for computer, communications, and teleconferencing systems within a cleared government environment. This role involves performing site surveys, installing and configuring hardware, maintaining communications infrastructure, and training site personnel. The position requires hands-on technical skills, strong problem-solving abilities, and strict adherence to DoD and security protocols.

Key Responsibilities :

• Conduct site surveys to assess and document existing configurations and user requirements.
• Analyze requirements and prepare hardware acquisition specifications.
• Develop and manage hardware installation schedules.
• Prepare site installation documentation and configuration change drawings.
• Configure computers, communications devices, and peripheral equipment.
• Install, configure, and test computer workstations, printers, peripherals, and teleconferencing equipment (including associated cabling).
• Maintain fiber optic, Ethernet cabling, and telephone systems (government or vendor-provided).
• Troubleshoot and repair hardware, communications devices, and peripheral systems.
• Provide end-user training on proper hardware usage.
• Support Active Directory security and policies as directed.
• Document all service activities in accordance with organizational and security requirements.