Operations Support CoordinatorRoadGuard Interlock • Coppell, TX, US

Operations Support Coordinator

RoadGuard Interlock • Coppell, TX, US

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Job Description

Operations Support Coordinator

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DEPARTMENT : Operations REPORTS TO : Sr. Manager, Corporate Operations

FLSA : Full-Time, Non-Exempt (Hourly) Schedule : Monday-Friday, 8am-5pm (Hybrid)

Why You Should Join Us!

A comprehensive health plan that includes medical, dental, and vision coverage to ensure you and your family have access to the care you need
A 401(k)-retirement plan with a generous company match to help you save for your future and achieve your financial goals
Other fringe benefits including Birthday & Anniversary bonus , company-wide discounts , life insurance, Telemedicine access, short & long-term disability, and more!
Positive work environments that offer work / life balance and professional growth
Mission-driven work making a global impact with local roots
The opportunity to have hands on work experience with industry leading , innovative technology

Position Summary

RoadGuard Interlock, part of the Global IID organization — a nationwide network of brands including Low Cost Interlock, Simple Interlock, and Smart Start — is committed to promoting safer roads through advanced technology and exceptional service.

The Operations Support Coordinator plays a key role in supporting daily operations across all brands, ensuring data accuracy, program consistency, and cross-functional coordination. Based in the Grapevine office, this role assists with pricing updates, location data management, third-party billing, and operational process improvements, contributing to the organization's mission of saving lives and supporting license reinstatement through reliable, compliant solutions.

Essential Duties and Responsibilities

Maintain and update pricing programs, promotional campaigns, and service location data across all Global IID brands.

Assist with third-party billing, payment reconciliation, and financial verification tasks as assigned.

Monitor, verify, and close installation, removal, and transfer work orders; ensure timely and accurate documentation.

Follow standardized communication procedures for contacting clients, including SMS, email, and voicemail templates.

Update appointment and work order details in the client’s file when rescheduled, ensuring system accuracy.

Perform multi-day verification follow-ups on unconfirmed work orders and escalate unresolved cases per policy.

Assist field operations by coordinating updates, managing callback tasks, support tickets and supporting technician scheduling needs.

Track and support special projects assigned by the Sr. Manager, Corporate Operations.

Collaborate with cross-functional teams including Accounting, Customer Service, and Compliance to support operational goals.

Maintain confidentiality, accuracy, and professionalism in all data entries and communications.

Provide operational feedback to management and assist with process improvement initiatives as requested.

Qualifications

High School Diploma or equivalent (Associate’s degree preferred).

Proficiency in Microsoft 365 (Outlook, Excel, Word).

Strong attention to detail and organizational skills.

Excellent written and verbal communication skills.

Ability to work independently and in a collaborative team environment.

Prior experience in operations, administrative support, or customer service preferred.

Experience with interlock or automotive service industry operations preferred.

Knowledge of billing systems, ERP platforms, or CRM tools preferred

Bilingual proficiency (English / Spanish) is a plus.

Physical Demands & Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit, use hands to handle or feel, and talk or hear. The employee frequently is required to walk or reach. The employee must occasionally lift and / or move up to 25 pounds. Specific vision abilities required by this job include close vision and ability to adjust focus.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate. Continuous interruptions require flexibility and a willingness to modify plans and behavior when necessary.

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Support Coordinator • Coppell, TX, US