Caregiver

SOSi is actively seeking a Caregiver to join us supporting our customer in Cambridge, Massachusetts. The Caregiver will play a vital role in providing direct care and supervision to unhoused family guests within a shelter environment or day center, ensuring their physical, emotional, and social needs are met in a supportive manner while maintaining compliance with established standards.

• Essential Job Duties
• Conduct intake services, including recording guests' personal property, completing necessary documentation, and addressing basic needs of guests upon arrival.
• Provide direct care and supervision to guests within the shelter environment.
• Interact with guests in a positive, trauma-informed manner to facilitate a safe and caring atmosphere.
• Escort guests to and from different destinations within the facility.
• Monitor cleanliness and sanitation of resident areas and report needs to appropriate staff.
• Conduct wellness checks in and around the shelter.
• Ensure guests uphold shelter rules, communicating any issues or concerns to the site Case Manager.
• Take guest attendance, maintain bed count, and monitor shelter capacity.
• Recognize signs and symptoms of illness, treat minor ailments, and seek appropriate guidance from supervisors if guests require additional screening or care.
• Submit prompt and accurate documentation, including incident reports, daily logs, and other required paperwork.
• Communicate a "read-out" of shift activities and necessary follow-up during daily stand-up meetings.
• Assists Case Managers in providing services to guests, under close and regular supervision and tutorage of Case Managers.
• Screen guests and pinpoints their needs.
• Explains programs and procedures and answers general questions.
• Records relevant interactions with guests into a database.
• Submits to and reviews reports and problems with superior.
• Other duties as assigned.
• Minimum Requirements
• Must be authorized to work in the U.S.
• High school diploma or GED.
• Must pass background checks and Child / Adult Protective Services (C / AN) checks.
• Ability to work independently or within a team.
• 1 year of related work experience in an administrative or social services setting.
• Ability to act responsibly, professionally, and use good judgment under pressure required.
• Ability to multitask in fast-paced, deadline driven environment.
• Excellent interpersonal and staff management skills.
• Strong communication skills in both verbal and written.
• Proficient in Microsoft Office suite.
• Preferred Qualifications
• Bilingual English / Spanish or English / Haitian Creole is preferred, but not required.
• Competencies include de-escalation, interpersonal awareness, critical thinking, and teamwork.
• Experience working with vulnerable, unhoused, or migrant populations.
• Demonstrating successful interaction with peers and / or clients.
• Work Environment
• Ability to remain composed under pressure while ensuring the safety and well-being of guests.
• Ability to work non-traditional hours including consecutive nights and weekends when necessary; shift work required. Inside and outside, all weather conditions.
• Ability to work efficiently under deadlines and pressure.
• Ability to keep up in a fast-paced environment.
• Working at SOSi

All interested individuals will receive consideration and will not be discriminated against for any reason.

SOSi is an equal employment opportunity employer and affirmative action employer. All interested individuals will receive consideration and will not be discriminated against on the basis of race, color, religion, sex, national origin, disability, age, sexual orientation, gender identity, genetic information, or protected veteran status. SOSi takes affirmative action in support of its policy to advance diversity and inclusion of individuals who are minorities, women, protected veterans, and individuals with disabilities.