Business Process Specialist, Surety

Business Process Specialist, Surety

Award-winning, inclusive, top workplace culture doesnt happen overnight. Its a result of hard work by extraordinary people. The industrys brightest talent drive our efforts to deliver purposeful work and meaningful impact every day. Learn more about what makes us different and how you can make your mark as a Business Process Specialist, Surety.

Marsh McLennan Agency (MMA) provides business insurance, employee health & benefits, retirement, and private client insurance solutions to organizations and individuals seeking limitless possibilities. With offices across North America, we combine the personalized service model of a local consultant with the global resources of the worlds leading professional services firm, Marsh McLennan (NYSE : MMC).

A day in the life. As our Business Process Specialist, Surety on the National AMS team, youll be a strong process design focused professional who knows how to balance efficiency, quality, and consistency in systems. Working in conjunction with the Business Process Leader, you will focus on the activities within your line of business, participating in working groups, in collaboration with national and regional representatives, to create standardized workflows across MMA National that take full advantage of our technology toolkit. In tandem with workflow design, the National Business Process Specialist will support efforts to configure our AMS, document all processes and procedures, design reporting outputs, create client deliverables and lead training efforts.

The National AMS Business Process Specialist, Surety will work to define requirements, redesign, and implement best-class business processes, workflows and data standards. This position will consider agency management system, reporting tools, and other available technology and software when creating new processes. You will document and maintain procedures, and other business process artifacts, to be used both in training and as an ongoing reference. The AMS Business Process Specialist, Surety will report to the Business Process Leader. You will consistently demonstrate National MMA core values of integrity, collaboration, passion, innovation, and accountability.

Our future colleague. Wed love to meet you if your professional track record includes these skills :

• Minimum 3-5 years of experience in designated line of business
• Understanding of the insurance brokerage business
• Awareness of the impact and consequences of decisions affecting the business process design
• Proven critical thinking, analytical, and problem solving skills
• A knack for process improvement, specifically refining the efficiency, quality, and effectiveness of various workflows and procedures by deploying best practices
• Team player! Enthusiastic and engaging with an ability to work with a wide range of cross-functional work teams and leaders.

These additional qualifications are a plus, but not required to apply :

We know there are excellent candidates who might not check all of these boxes. Dont be shy. If youre close, wed be very interested in meeting you.

Valuable benefits. We value and respect the impact our colleagues make every day both inside and outside our organization. Weve built a culture that promotes colleague well-being through robust benefit programs and resources, encourages professional and personal development, and celebrates opportunities to pursue the projects and causes that give colleagues fulfillment outside of work.

Applications will be accepted until : October 6, 2025