Customer Service RepresentativeRodenhiser Home Services Inc • Holliston, MA, US
Customer Service Representative
Rodenhiser Home Services Inc • Holliston, MA, US
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job_description.job_card.job_descriptionproficient with computer and phone systems. High school education or equivalent. Two years’ proven track record in customer service, preferred. What We Offer A career with purpose and growth in a respected, family-owned business. A supportive team that takes pride in helping clients and each other. Leadership that values your voice, your time, and your future. A culture where Nice People deliver Great Service – and it starts with you. Rodenhiser Home Services is an equal-opportunity employer committed to fair and equitable pay practices. The expected base salary range for this position is $45,000 - $65,000, based on responsibilities, experience, and other relevant factors. Employees may also be eligible for bonuses, commissions, or other variable compensation depending on their position. Total compensation is determined through a structured review considering experience, education, certifications, and licenses. Health & Wellness : Medical, Dental, Vision, Disability, Life, AD&D, MA PFML Time Off : Paid Vacation, Holidays, Parental Leave Financial : 401(k) match Growth : Tuition reimbursement, career development Perks : Product discounts and more Join the team where your voice matters and your work makes a difference. Powered by JazzHR
At Rodenhiser Home Services, we’ve built a 90-year legacy on one powerful promise :
- Nice People.
- Great Service.
- And that experience begins the moment the phone rings.
- The Big Task We’re looking for a Customer Service Representative (CSR) who understands the power of a warm welcome, a calm voice, and a well-handled call.
- If you take pride in delivering five-star service, thrive under pressure, and believe every customer interaction is an opportunity to make someone’s day — this is your next great role.
- Key Sub Tasks Convert incoming client requests into booked service appointments.
- Respond to client requests via phone, text and email, resolving issues and promoting the brand. Collaborate with field and office teams to create seamless service experiences.
- Participate in training to boost booked calls.
- Maintain and update client database with complete and accurate information.
- Make outbound calls.
- Be available for On-Call duties.
- Who You Are Highly motivated – friendly, composed, and confident on the phone.
- Detail-oriented, organized, and able to handle multiple priorities.
- A problem solver with analytical skills.
- A great communicator with strong verbal and written communication skills.
IT competent :
Comprehensive Benefits Package :
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Customer Service Representative • Holliston, MA, US
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