HOST-CASINO

Job Description

Job Description

Overview

POSITION SUMMARY :

The incumbent in this position is responsible for developing and coordinating programs to attract and host mid- to high-limit players to ensure guest satisfaction and repeat visits. The incumbent is also responsible for developing and establishing relationships with Hard Rock Rockford midrange gaming guests in order to encourage return visits and create guest loyalty. The position is called upon to interact frequently with mid- to high limit guests and make decisions regarding extensions of complimentary services and / or goods.The incumbent in this position is responsible for developing and coordinating programs to attract and host mid- to high-limit players to ensure guest satisfaction and repeat visits. The incumbent is also responsible for developing and establishing relationships with Hard Rock Rockford midrange gaming guests in order to encourage return visits and create guest loyalty. The position is called upon to interact frequently with mid- to high limit guests and make decisions regarding extensions of complimentary services and / or goods.

Responsibilities

ESSENTIAL FUNCTIONS :

(These functions are intended as a general illustration of the work performed in this job classification and are not all inclusive for this position)

• Maintains and establishes relationships with premium-valued gaming guests and promotes property to potential high-worth customers in order to increase trip frequency.
• Grows customer share and increases gaming revenues from both slot and table customers.
• Addresses all issues, concerns, and complaints of premium guests on a timely basis.
• Prioritizes sales activities to maintain effective balance among loyalty building, prospecting, and event sales.
• Aggressively fills special events to ensure highest theoretical attendance and maximum return on investment.
• Generates incremental business and stimulates additional trips from loyal, premium customers via floor sales, written communication, and telemarketing.
• Attends marketing planning sessions, providing input, and proposing improvements to event development and VIP marketing.
• Assists with the development and execution of special events that promote or stimulate revenue growth.
• Conducts telemarketing to targeted customers; invites them to the property or to special events.
• Must attain goals to meet company objectives.
• Must maintain accurate knowledge of marketing promotions and special events and maintains a high level of visibility on the casino floor.
• Communicates details of marketing programs, promotions, and campaigns to premium guests.
• Pursues new player’s club membership from premium guests on property.
• Elicits credit play.
• Attends and hosts VIP events on and off property as assigned.
• Anticipates needs of premium guests, providing complimentary amenities consistent with company guidelines and reinvestment parameters.
• Utilizes and develops a variety of special services and comping options to increase interest and stay over.
• Respects guest confidentiality, maintaining integrity while comping and providing credit.
• Records and reports on personal sales activity and results against established benchmarks.
• Must be available outside of regularly scheduled hours to handle player request via phone / email.
• Displays positive and professional attitude and presentation at all times when communicating with guests.
• Maintains strong relations with VIP services and outside vendors to ensure that all complimentary interfacing and expenses are accurate and consistent with agreed upon arrangements. Performs all other duties as assigned.
• Adheres to all Illinois Gaming Regulations.

KNOWLEDGE OF :

ABILITY TO :

Qualifications

EDUCATION AND / OR EXPERIENCE REQUIREMENTS :

(Related education and experience may be interchangeable on a year for year basis)

Bachelor’s in Business, Marketing or related field or 3-5 years host experience or previous gaming experience dealing with high Asian clientele preferred; or an equivalent combination of education and / or work experience. Prior experience in the Gaming industry required.

ADDITIONAL REQUIREMENTS : (Licenses, Certifications, Testing, etc.) :