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(RIC) Airport Supervisor

(RIC) Airport Supervisor

United Ground ExpressRichmond, VA, US
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Job Title

As the Supervisor, you will assist the General Manager with day-to-day operations, service, financial, and team performance. Most importantly, you will create a great place to work for the team, a welcoming environment for our customers, and ensure delivery of United's flyer friendly service.

How You Will Make An Impact

  • Responsible for day-to-day operational and financial performance of assigned station, monitoring performance against plan and initiating corrective actions to improve results.
  • Ensures compliance with safety requirements, including security checkpoint and GSC responsibilities.
  • Sets a positive example for station team to ensure excellent customer service.
  • Responsible for maintaining a positive work environment, strong employee relations, and collaborative relationships.
  • Solicits customer feedback to understand customer needs and opportunities to improve their travel experience.
  • Demonstrates a calm demeanor during periods of high volume or irregular operations.
  • Provides coaching and direction to the station team to achieve operational goals.
  • Manages the station budget, staffing forecasts and resource requirements.
  • Responsible for maintaining station facilities, equipment, and professional appearance standards for all UGE employees.
  • Responsible for compliance with Station controls and Internal Audit standards.
  • Maintain strong working relationships with OAL / airport authorities / vendors / governmental authorities (FAA / TSA / CBP) / internal divisions.
  • Manage vendor service contracts as required.
  • Provide remote support for other UGE functions as needed.
  • Willingness and ability to work beyond scheduled times due to irregular operations and / or business need.

What You Will Bring

  • Ability to manage airport operations independently
  • Ability to work in a dynamic, fast paced operational environment
  • Analytical thinking, goal-directed leadership and service-oriented performance
  • Strong communication and interpersonal skills
  • Strong problem-solving skills and drive for excellence
  • Organization and planning skills
  • Strong leadership skills, with the ability to motivate and coach others
  • Must be flexible to work all shifts and, when necessary, available 7 days a week / 24 hours a day, including holidays and weekends, to deal with any operational and / or unforeseen situations
  • Previous service or operational experience required
  • Cross utilized experience (Above the Wing / Below the Wing) required
  • Previous supervisory experience required

    • Total Rewards : Salary will be competitive and commensurate with experience.

    As a UGE employee you'll receive the following :

  • Flight privileges : Our employees and their families can fly anywhere in the world on stand-by across United Airlines' amazing global network.
  • Discount Program : 20% off for flight tickets with United Airlines
  • Vacation, Sick Time, and Floating Holidays
  • Access to Medical Plan Options including PPO, Dental, Vision, Personal Accident, and Life Insurance
  • Flexible Spending Accounts, Long Term Disability
  • 401(k)
  • Paid Training
  • Paid parking or transportation assistance
  • Participation in the UGE annual incentive plan

    • ADA Specifications

  • Ability to operate a computer to enter and retrieve data
  • Ability to lift up to 70lbs on a consistent basis
  • Ability to pass all pre-screening clearances (including fingerprinting, a background check, and drug screen)

    • UGE is an Equal Opportunity Employer Minorities / Women / Veterans / Disabled / LGBTQ United Ground Express, as an equal opportunity employer, makes hiring decisions based on business needs and the best-qualified candidates available and does not discriminate in its employment decisions on the basis of any protected category.

    RIC - Richmond International Airport

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    Supervisor Airport • Richmond, VA, US