Banking service banker

The Mortgage Market Manager reports to the Director of Residential Lending and is responsible for maximizing mortgage lending production in the assigned area. Primary sales focus should be growing mortgage market share, the establishment of new customers for the bank, cross-sell, pipeline management, recruiting, compliance, training, and the development of aligned direct reports. Mortgage Market Manager is a nonproducing role, unless authorized by Director of Residential Sales, and is required to maintain a (MB) headcount and span of control greater than 10.

Effective management of Strategic Partnerships to maximize residential lending production for a team of Mortgage Bankers ( MBs ) and Loan Production Assistants (LPAs) and business development efforts in accordance with CNB core values.

Manages and coordinates the activities of mortgage loan officers engaged in promoting and providing products and / or services.

Develop proactive sales plans to maximize the growth and retention of all real estate product and service customers.

Manage sales process, procedures and activities for the MBs to ensure an exceptional client experience is provided to all existing and potential customers. (Implement any and all policy changes in the assigned area.

Identify qualified MBs candidates and maintain a recruitment pipeline to minimize extended sales position vacancies.

Responsible for the oversight and management of pipeline, upfront loan process and any procedures set regarding quality file submission.

Comply and execute on any performance improvement plan or corrective action plan when necessary.)

Responsible for continuing education of MBs and rolling out any new strategic initiatives for the Bank and / or Residential line of business.

Manage the capabilities of the MBs and sales systems to ensure maximum cross-sell efforts are in place in a continued effort to create complete customer relationships.

Maximizes market opportunity by collaborating with internal and external business partners to establish long- and short-term sales strategies.

Establish collaborative partnerships with other lines of business, including Retail, Wealth, and Commercial where applicable.

Maintains comprehensive knowledge of mortgage banking markets, products, pricing, laws, compliance and regulations, practices, competitors, technology, and current industry issues.

Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support CNB Risk Management Framework.

Ensures compliance with appropriate bank policies and regulatory guidelines, including Fair Lending.

Ensures all required compliance training is completed on time by direct reports.

8-10 years of experience originating residential mortgages

~ ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.

~ Strategic Sales Planning : Mortgage Products : Knowledge of and ability to utilize residential mortgage instruments and apply them to specific situations.

~ Applies knowledge of banking products and services to meet customer needs and enable them to achieve their financial goals. Identifies prospecting approaches to identify potential customers and create opportunities to sell financial solutions and ideas to customers.

~ Customer Experience Management : Implements the strategies and techniques used to ensure that customers have a positive experience with the organization and its products and services at every touch point.

Bachelor's Degree Business, Finance or related Preferred

Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities.

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. Reasonable accommodation may be made to assist individuals with disabilities to complete the online application process.