Engineering Manager - Fulfillment

Overview

StubHub is hiring an Engineering Manager - Fulfillment to lead a high-impact team responsible for building the data systems that power personalized marketing and retention experiences for millions of fans. This is a technical leadership role focused on driving business and customer outcomes through operational rigor, data-informed decisions, and strong people management. You'll be expected to deliver high-quality results, build a high-performing team, and raise the bar across engineering, execution, and impact.

Location : Hybrid (3 days in office / 2 days remote) – New York, NY or Santa Monica, CA

About The Team

Operations is the group of teams responsible for the post-purchase customer journey for fans and comprises three sub-teams : Customer Success Technology, Fulfillment, and Supply Quality. Our Customer Success Technology division ensures the best post-purchase experiences for every ticket transaction, building tools and resources for both fans and support agents. Fulfillment Operation\'s mission is to make sure our customers get valid tickets to events, building all of the systems that ensure zero breakage across the ticket fulfillment process. Supply Quality ensures that we provide fans with the best inventory possible for every event across the globe. We are customer-obsessed and experiment often to constantly improve the consumer experience. We back every order with our technology so people can buy and sell tickets with confidence. Every engineer in our organization is an owner to drive innovation from ideation to delivery. We celebrate success and provide a safe environment for engineers to grow.

Why This Role Matters

You'll work on critical systems that fuel StubHub's growth engine. This is a high-visibility role with executive support, cross-functional collaboration, and opportunities to influence architecture, mentor engineers, and shape how we drive customer lifetime value. If you like solving hard technical problems with measurable impact and enjoy blending product, data, and engineering, this is the team for you.

What You'll Do

• Drive measurable impact : Identify high-leverage problems, set clear goals, and deliver solutions that produce quantifiable business and customer value.
• Lead through execution : Own team delivery with precision—ensure commitments are met, blockers are resolved quickly, and progress is visible and tracked.
• Raise the bar on talent density : Hire exceptional engineers, actively coach performance, and make principled decisions to retain only those operating at a high level.
• Promote data-driven decisions : Use data and metrics to guide priorities, evaluate solutions, and continuously improve how your team operates.
• Own technical quality : Champion system design, code quality, reliability, and long-term maintainability across your domain.
• Foster team health : Build a psychologically safe, inclusive team culture grounded in feedback, autonomy, and shared accountability.
• Partner across the business : Collaborate with Product, Design, and Data to align on priorities, coordinate dependencies, and deliver business-critical initiatives.

What Success Looks Like

What We\u2019re Looking For

What We Offer

The anticipated gross base pay range is below for this role. Actual compensation will vary depending on factors such as a candidates qualifications, skills, experience, and competencies. Base annual salary is one component of StubHubs total compensation and competitive benefits package, which includes equity, 401(k), paid time off, paid parental leave, and comprehensive health benefits.

Salary Range

$300,000—$400,000 USD

About Us

StubHub is the world e29s leading marketplace to buy and sell tickets to any live event, anywhere. Through StubHub in North America and viagogo, our international platform, we service customers in 195 countries in 33 languages and 49 currencies. With more than 300 million tickets available annually on our platform to events around the worldrom sports to music, comedy to dance, festivals to theater StubHub offers the safest, most convenient way to buy or sell tickets to memorable live experiences. Come join our team for a front-row seat to the action.

For California Residents : California Job Applicant Privacy Notice found here

We are an equal opportunity employer and value diversity on our team. We do not discriminate on the basis of race, color, religion, sex, national origin, gender, sexual orientation, age, disability, veteran status, or any other legally protected status.

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