Collection Specialist II

Collections Specialist

The purpose of this job is to maintain an effective collections effort on an assigned group of accounts / loans resulting in fewer delinquent loans and minimizing losses. This position may be a front end or back-end collector depending on business needs.

Responsibilities

• Activities and duties may vary depending upon functional area assigned, mainly responsible for simple to moderately complex consumer or commercial accounts / loans. This position requires moderate supervision
• Conducting inbound or outbound collection calls utilizing a predictive dialer, preview or other technology
• Negotiating payment terms for delinquent accounts and accurately notating the account following departmental procedures
• Assisting with difficult collection problems such as : payment disputes, alternative payment arrangements, CCC, out of policy extensions, Insurance claims, foreclosure, or repossession request, etc.
• Recognizing problem accounts / loans, alerting management, and providing input on a suitable course of action
• Perform additional duties as assigned.

Qualifications

Physical Requirements / Working Conditions : Must be able to sit for long periods of time and use computer keyboard and / or mouse, while viewing computer screens.

Note : This is a brief description of this position and is not limited to those described herein. Management retains the right to add, delete or modify any of these responsibilities at any time during employment.