WGL - Contractor Support Associate I

Job Description

Washington Gas (WGL) has an immediate opening for a Contractor Support Associate I to serve as a first-level liaison between Field Operations and contractors for Washington Gas with respect to customer issues, invoice reconciliation, and validation for meter set, meter relocation, and meter compliance tasks resulting from customer or construction-generated requests.

Responsibilities

• Serve as liaison with Operations, Construction, Replacement, Customer Services, and Corporate Relations management teams to communicate project status to internal and external audiences, including customers, contractors, and community representatives.
• Act as primary contact for incoming telephone or written inquiries regarding work performed by meter contractors for Washington Gas and work closely with internal and external construction and operations personnel to resolve issues with mutually agreeable solutions.
• Review results of post-job customer feedback surveys and compile and report on results.
• Prepare and distribute reports on various projects completed by Meter and Regulator contractors; monitor and report on process performance and complaint resolution.
• Identify, recommend, and implement improvements and updates to customer-requested work processes / solutions to optimize workflow and efficiency.
• Validate contractor's performance and billing and hold the contractor accountable for results based on contractual agreements and established performance standards; process all monthly accruals for Management's signature.
• Use Washington Gas (WG) systems of records (SAP, EPRO, ARM) to document work, generate reports, and otherwise complete assignments.
• Coordinate meter sets with contractors and builders (external customers), including establishing customers' accounts as needed.
• Monitor the O&M and Capital budgets.

Qualifications

Benefits

We offer a competitive salary range of $55,000.00 to $79,500.00 per year, commensurate with experience, education, and skills. In addition, we provide a comprehensive benefits package including health insurance, retirement plans, and paid time off.

The Company values diversity in its workforce and encourages United States military veterans and service members who meet the qualifications to apply.

Equal Employment Opportunity

Washington Gas is an equal employment opportunity employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.

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