Snapshot Analyst & Engineer

Overview

Keeper Security is hiring a detail-oriented and highly motivated QA Analyst to join our Browser Extension team. This is a 100% remote position, with the opportunity to work a hybrid schedule for candidates based in the El Dorado Hills, CA or Chicago, IL metro area.

About Keeper

Keeper Security is transforming cybersecurity for organizations globally with zero-trust privileged access management built with end-to-end encryption. Keeper's cybersecurity solutions are FedRAMP and StateRAMP Authorized, SOC 2 compliant, FIPS 140-2 validated, as well as ISO 27001, 27017 and 27018 certified. Keeper deploys in minutes, not months, and seamlessly integrates with any tech stack to prevent breaches, reduce help desk costs and ensure compliance. Trusted by millions of individuals and thousands of organizations, Keeper is the leader for password, passkey and secrets management, privileged access, secure remote access and encrypted messaging. Learn how our zero-trust and zero-knowledge solutions defend against cyber threats at KeeperSecurity.com.

About the Role

Keeper Security is hiring a Snapshot Analyst & Engineer to join our Browser Extension team. In this role, you will monitor, support, and enhance the functionality of Keeper's browser extension and Snapshot feature ensuring seamless login autofill, web compatibility, and continuous quality improvement across web environments. You will collaborate with engineering, support, and product teams to identify, triage, and resolve browser-related issues, while also helping to improve the Fixinator codebase.

This position plays a key role in advancing the quality and performance of Keeper's web and browser-based tools, combining analytical problem-solving with hands-on technical contributions.

• Monitor, support, and enhance the performance of Keeper's browser extension and Snapshot feature.
• Identify, triage, and drive fixes for login autofill and web compatibility issues.
• Communicate directly with customers to confirm issue resolution and provide updates after fixes are deployed.
• Troubleshoot and validate browser extension fixes or other browser-related issues reported by customers.
• Collaborate with engineers to reproduce, document, and validate bugs related to browser compatibility and autofill behavior.
• Proactively identify websites with autofill issues and coordinate remediation efforts.
• Maintain and prioritize a backlog of known compatibility issues, ensuring continuous improvement.
• Propose ideas and UX enhancements to improve the Snapshot Tool's workflow.
• Act as a liaison between Support, Product, and Engineering teams to ensure timely alignment and execution.
• Conduct competitive research, including screen recordings and documentation of findings.
• Generate reports summarizing insights and trends from competitive analysis.
• Contribute to training and data entry efforts to strengthen Keeper's Snapshot and product analysis tools.
• Help scale the Snapshot program by onboarding and mentoring future team members.
• Support improvements to the Fixinator codebase and related automation tools.

Preferred Requirements

Keeper Security, Inc. is an equal opportunity employer and participant in the U.S. Federal E-Verify program. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Classification : Exempt

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