Customer Experience Representative

Job Description

Job Description

Join our Team!

Are you someone who thrives in a fast-paced environment, loves helping others, and knows how to bring positivity to every conversation? We’re growing—and looking to build on our greatest strength : our people . Come be a part of a team where your energy, accuracy, and attitude make all the difference!

About the Role

As a Client Experience Representative , you’ll be a frontline hero—serving as a key contact for both service providers and premises owners. Handling calls and emails daily , you’ll assist clients with inquiries, guide them through essential processes, and ensure every interaction reflects our client’s commitment to exceptional service and code compliance .

This is a productivity-tracked role where speed, accuracy, and customer satisfaction are critical to success. But don’t worry—we set you up for success with in-depth training and a clear path for growth.

About Our Client

We support the leading inspection, testing, and maintenance compliance software provider serving fire departments and local governments across the U.S. Our work helps communities stay safe, connected, and compliant—every day.

Key Responsibilities

• Handle inbound and outbound communication (calls / emails) with professionalism and accuracy
• Assist service providers and property owners with questions, next steps, and process guidance
• Document all customer interactions and issues in our CRM
• Maintain a working knowledge of our clients services, tools, and escalation protocols
• Deliver best-in-class service by maintaining a calm, efficient, and friendly tone at all times
• Collaborate with internal departments to resolve complex issues and share feedback

Requirements

Benefits

All TSI teammates are eligible for perks including :

Hiring Now!

Location

27819 Smyth Drive, Valencia, CA 91355

Company Culture & Mission

Tri Source International makes outsourcing simple so that our clients can focus on their core business and drive sales growth. We are the sales, customer service, and back-office support engine behind many top brands, products, and services. We are very selective with the partners with whom we engage as well as the teammates we invite to be a part of our family. This keeps us focused on our Values : People, Passion, Balance, Transparency, Results, and Fun!