Patient Service Representative I

Overview

The Patient Services Representative 2 coordinates and participates in a variety of duties associated with daily clinic preparation process, patient identification, patient check in, charge posting, cash management and basic patient appointment scheduling. Conveys a positive image and provides information to ensure patients' needs are met.

Qualifications

Certifications : , Education : , Work Experience :

Responsibilities

Coordinates and participates in a variety of duties associated with daily clinic preparation process including, but not limited to : patient identification, patient check in / out, electronic kiosk check-in (if applicable), charge posting, cash management, patient appointment scheduling, patient registration and account set-up.

Answers telephone, takes and delivers messages to physicians, nurses and others. Reports medical information obtained from patients and referring physicians accurately, completely and in a timely manner. Distributes all messages according to practice communication standards.

Serves as a role model by conducting self in a responsible, professional manner.

Manage all incoming patient care requests related to in-basket activities, referrals, work que activity, and incoming telephone calls.

Provides input and collaboration on departmental processes and policies.

Competent and proficient with coverage and rules that apply to eligibility, network coverage, and benefits.

Successful completion of insurance training and ongoing competency refreshers are mandatory.

Trained or competent to initiate and secure prior authorizations as needed.

Ability to build and maintain EPIC schedules. Manage provider or department schedules : rescheduling patients, holding provider's time off, monitoring the schedule for errors, making and submitting template changes to Cadence team.

Ability to float to other desks / depts.

About Us

Find it here.

Discover the job, the career, the purpose you were meant for. The supportive and inclusive team where you can thrive. The place where growth meets balance - and opportunities meet flexibility. Find it all at Carle Health.

Based in Urbana, IL, Carle Health is a healthcare system with nearly 16,600 team members in its eight hospitals, physician groups and a variety of healthcare businesses. Carle BroMenn Medical Center, Carle Foundation Hospital, Carle Health Methodist Hospital, Carle Health Proctor Hospital, Carle Health Pekin Hospital, and Carle Hoopeston Regional Health Center hold Magnet designations, the nation's highest honor for nursing care. The system includes Methodist College and Carle Illinois College of Medicine, the world's first engineering-based medical school, and Health Alliance. We offer opportunities in several communities throughout central Illinois with potential for growth and life-long careers at Carle Health.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. Carle Health participates in E-Verify and may provide the Social Security Administration and, if necessary, the Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization. | For more information : human.resources@carle.com.

Compensation and Benefits

The compensation range for this position is $18per hour - $29.13per hour. This represents a good faith minimum and maximum range for the role at the time of posting by Carle Health. The actual compensation offered a candidate will be dependent on a variety of factors including, but not limited to, the candidate's experience, qualifications, location, training, licenses, shifts worked and compensation model.

Carle Health offers a comprehensive benefits package for team members and providers. To learn more visit careers.carlehealth.org / benefits.