Overnight Front Office Agent

Overnight Front Office Agent

An enthusiastic people-person to serve as the first and last impression for guests during their stay. A team-minded and solution-orientated professional with expert communication skills who will serve as an expert on our property and the neighborhood.

Responsibilities :

• Posts room charges and taxes to guest accounts.
• Processes guest charges voucher and credit card vouchers.
• Posts charges to the guest accounts that have not been posted or were incurred on the night audit shift.
• Transfers charges and deposits to master accounts.
• Checks to see that all charges are assigned to the appropriate departments.
• Follows End of Day / Night Audit Checklist.
• Exercises knowledge of emergency procedures and assists Overnight Manager during emergencies.
• Balances the day's charges, making corrections as necessary.
• Responds to guest needs, special requests and complaints and alerts the appropriate manager as needed.
• Understands and knows how to perform check-in and check-out procedures.
• Responsible for courteous, efficient response at all times.

Skills :

Qualifications :

Compensation : $26.50 per hour