Switchboard Operator

C haracter A ttitude R espect E xcellence

The Resident of North Ridge  in  New Hope, MN  is looking to hire Switchboard Operator     to join our team. Are you looking for a career with a healthcare company that will value you? Do you want to be part of a dynamic and caring clinical team? If so, please read on!

This Switchboard Operator  position earns a competitive salary ,  w e also provide  comprehensive benefits , including  medical, dental, vision, short- and long-term disability, a flexible spending account (FSA), a 401(k) plan, paid time off (PTO), life insurance, continuing education unit (CEU) reimbursement, on-site daycare at a 50% discounted rate for employees,   and daily pay options . If this sounds like the right opportunity in health care for you, apply today!

Description :

The Resident of North Ridge and Rehab has a rich history of providing quality care to seniors since 1966. We are a specialized senior health care community. Our continuum of care offers a variety of services : Senior Apartments, Assisted Living, Adult Day Program, Complex / Transitional Rehab Care, Long Term Care and secured areas for those with memory impairment. Our emphasis at North Ridge is to recognize and provide for the needs of each individual, whether the goal is to remain in our Community or to return home. Join our care team and find out why it is not only a special place to live or receive care, but also a special place to work.

As a Switchboard Operator this position is responsible for the operation of the facility main switchboard, paging system, and all emergency systems. Work includes answering multi-line switchboard, answering inquiries and assisting residents, visitors, and staff as needed. Performs responsible operation of phone system including inquiries, directions, emergency and safety procedures. In addition, clerical assignments including typing / collating / copying, etc. will be performed.

Duties :

Major Job functions of the Switchboard Operator include : operating main telephone systems including answering calls on a 15 line phone system; transferring calls to appropriate personnel; overhead paging; operating two-way radio and radio paging system; maintaining list of current residents and employees and emergency contact information. Responsibility for all emergency systems includes : following established procedures in response to various emergency conditions; monitoring security monitors and access control systems; monitor main entrances. Miscellaneous duties also include assisting with guest meal tickets, selling stamps and assisting residents as needed.

Qualifications :

Requires high school graduate. Receptionist experience is preferred. The position requires a pleasant speaking voice and ability to perform tasks confidently under stressful circumstances. Must be able to type 35 wpm and have good spelling and proofreading skills. Must have a thorough knowledge of facility operation and physical layout. Must be able to exercise confidentiality to ensure compliance with all HIPAA regulations. The successful candidate must be able to handle frequent interruptions and have the desire to work at a fast pace. This position requires excellent communication skills and the ability to problem solve. Computer knowledge is preferred.

Schedule : Part-time Every other weekend Day shift