Commercial, CSM

Commercial, Csm

Gong empowers everyone in revenue teams to improve productivity, increase predictability, and drive revenue growth by deeply understanding customers and business trends; driving impactful decisions and actions. The Gong Revenue AI Platform captures and contextualizes customer interactions, surfaces insights and predictions, and powers actions and workflows that are essential for business success. More than 4,500 companies around the world rely on Gong to unlock their revenue potential. For more information, visit www.gong.io.

Our Csms are trusted strategic advisors to revenue and operational leaders. They drive strategic plans and business transformation while delivering measurable business impact. As a Csm at Gong, you will be expected to 1) drive customer engagement and product adoption, 2) deliver meaningful business outcomes, 3) mitigate risk, and 4) drive account growth. Csms are measured on quarterly metrics related to gross dollar retention, expansion, and driving multi-year renewals.

Responsibilities

• Be a trusted strategic advisor to senior revenue and revenue operations leaders to uncover business outcomes and strategically map those to Gong value
• Own overall customer relationships and drive engagement and adoption, mine and measure value, unearth and mitigate risk, and create customer advocacy.
• Drive quarterly metrics around portfolio net growth, gross dollar retention, and multi-year renewals
• Partner with our Implementation team to ensure customers onboard successfully and achieve quick time-to-value against their desired outcomes
• Partner with Account Executives to secure retention and growth of your portfolio through upsell and cross-sell motions.
• Work successfully with a wide variety of cross-functional internal partners
• Proactively identify and lead team process improvements and help us build a world-class Csm team!

Qualifications

Perks & Benefits

The annual salary hiring range for this position is $95,000 - $103,000 USD OTE (70 / 30 split).

Compensation is based on factors unique to each candidate, including, but not limited to, job-related skills, qualification, education, experience, and location. At Gong, we have a location-based compensation structure, which means there may be a different range for candidates in other locations. The total compensation package for this position, in addition to base compensation, may include incentive compensation, bonus, equity, and benefits. Some of our sales compensation programs also offer the potential to achieve above targeted earnings for those who exceed their sales targets.

We are always looking for outstanding Gongsters! So if this sounds like something that interests you regardless of compensation, please reach out. We may have more roles for you to consider and would love to connect.

We have noticed a rise in recruiting impersonations across the industry, where scammers attempt to access candidates' personal and financial information through fake interviews and offers. All Gong recruiting email communications will always come from the @gong.io domain. Any outreach claiming to be from Gong via other sources should be ignored.

Gong is an equal-opportunity employer. We believe that diversity is integral to our success, and do not discriminate based on race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, military status, genetic information, or any other basis protected by applicable law.