Senior Manager, Product Operations - Business Platform

LinkedIn is the world’s largest professional network, built to create economic opportunity for every member of the global workforce. Our products help people make powerful connections, discover exciting opportunities, build necessary skills, and gain valuable insights every day. We’re also committed to providing transformational opportunities for our own employees by investing in their growth. We aspire to create a culture that’s built on trust, care, inclusion, and fun – where everyone can succeed. Join us to transform the way the world works.

Job Description

This role will be based in San Francisco, Sunnyvale, New York, or Omaha depending on which location the candidate approved for hire resides. We are a global team, so this role’s team and stakeholders will primarily be across the United States, as well as in Bangalore, India.

At LinkedIn, our approach to flexible work is centered on trust and optimized for culture, connection, clarity, and the evolving needs of our business. The work location of this role is hybrid, meaning it will be performed both from home and from a LinkedIn office on select days, as determined by the business needs of the team.

LinkedIn is looking for a Senior Manager, Product Operations – Business Platform to scale, lead, and inspire a team of Business Platform Product Operations Managers responsible for representing the voice of our customers / members and customer support & success teams. Our Business Platform R&D team builds products across checkout, billing and payments, user and license management, help centers, live chat and Support AI Agents, and customer support and success tools. If you\u2019re looking to play a key role in ensuring that LinkedIn provides a high quality product experience through a combination of deep insights, user empathy, and influence, we’re looking for you.

Responsibilities

• Recruit, lead, and inspire a high performing team of Product Operations Managers through 1 : 1 mentorship
• Develop and maintain a strong team culture of accountability, collaboration, trust, and results while leading the team through ambiguity and re-prioritizations
• Develop team vision, set team and individual OKRs and priorities, and develop / track metrics to measure progress and success across a broad scope of cross-line of business products
• Lead org-wide, cross functional projects and initiatives with your team
• Represent the Business Platform Product Operations team with cross-functional stakeholders and in key leadership forums
• Maintain strong domain knowledge and organization of the broad cross-line of business product areas in your purview
• Evolve and grow how the team measures, analyzes, and communicates user friction, and how the team strategically influences Product & Engineering
• Occasional travel to other LinkedIn office locations

Qualifications

Basic Qualifications :

Preferred Qualifications :

Suggested Skills

LinkedIn is committed to fair and equitable compensation practices. The pay range for this role is $150,000 to $243,000 Actual compensation packages are based on several factors that are unique to each candidate, including but not limited to skill set, depth of experience, certifications, and specific work location. This may be different in other locations due to differences in the cost of labor.

The total compensation package for this position may also include annual performance bonus, stock, benefits and / or other applicable incentive compensation plans. For more information, visit https : / / careers.linkedin.com / benefits.

Additional Information

Equal Opportunity Statement

We seek candidates with a wide range of perspectives and backgrounds and we are proud to be an equal opportunity employer. LinkedIn considers qualified applicants without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, marital status, pregnancy, sex, gender expression or identity, sexual orientation, citizenship, or any other legally protected class.

LinkedIn is committed to offering an inclusive and accessible experience for all job seekers, including individuals with disabilities. Our goal is to foster an inclusive and accessible workplace where everyone has the opportunity to be successful.

If you need a reasonable accommodation to search for a job opening, apply for a position, or participate in the interview process, connect with us at accommodations@linkedin.com and describe the specific accommodation requested for a disability-related limitation.

A request for an accommodation will be responded to within three business days. However, non-disability related requests, such as following up on an application, will not receive a response.

LinkedIn will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by LinkedIn, or (c) consistent with LinkedIn's legal duty to furnish information.

San Francisco Fair Chance Ordinance

Pursuant to the San Francisco Fair Chance Ordinance, LinkedIn will consider for employment qualified applicants with arrest and conviction records.

Pay Transparency Policy Statement

As a federal contractor, LinkedIn follows the Pay Transparency and non-discrimination provisions described at this link : https : / / lnkd.in / paytransparency.

Global Data Privacy Notice for Job Candidates

Please follow this link to access the document that provides transparency around the way in which LinkedIn handles personal data of employees and job applicants : https : / / legal.linkedin.com / candidate-portal.

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