Customer Service Representative I

Customer Service Representative I

Reports to : Branch Manager

Department : Retail

Job Classification : Non-Exempt

Direct Reports : None

Main Function Summary :

Responsible for a variety of duties relating to the opening and processing of new accounts of all @types; the cross-selling of institution services to customers and prospective customers; providing support to other branch personnel, e.g., documentation, etc. Customer service representatives respond to customer inquiries via telephone and face-to-face meetings.

Education and Experience :

High School Diploma or equivalent required

Reliable transportation

Authorization to work in the United States

Ability to read, write, and speak using the English language.

Job Description : Essential Duties

Assist customers with opening all @types of deposit accounts. This position requires strong personal skills, attention to detail, knowledge of the features and benefits of the banks deposit products and services. Also requires knowledge of compliance requirements related to the account opening process and the ability to follow proper procedures.

Assist customers with routine account-related requests such as : funds transfers, automatic funds transfers (AFTs), stop payments, inquiries about bank deposit products and service charges, inquiries about ATM and debit card usage and limits, inquiries about checking and savings accounts transactions, inquiries about funds availability, and check verification requests by third parties.

Research and resolve customer problems, acting as the customer liaison between other bank departments when necessary.

Research customer questions regarding electronic funds transfers and initiate "Reg E" disputes when appropriate, including the completion of all necessary documents and affidavits.

Cross-sell bank products and services based on customer needs in accordance with the banks program standards.

Relate customer requests for service charge rebates to the supervisor.

Verify information on ATM / debit card applications to the information in customer database. Send exceptions to deposit operations for corrections.

Update the system with messages regarding ATM / debit cards and service charge rebates.

May assist customers with balancing of their checkbooks.

Perform customer requested research, including printing statement and check copies.

Input, maintain and / or delete ATM and debit cards within system.

Transfer funds to cover customer overdrafts as directed by bank operations.

Distribute to customers and properly log all "hold statements" and check orders held by the bank.

Escort appropriate bank personnel into the vault and maintain dual control for safekeeping access and official check and ATM card requisition.

Contact customers to obtain necessary signatures on items with missing or irregular signatures.

Perform teller duties as needed.

Adheres to all internal policies, procedures, and practices of the Bank.

10-15% travel between branches as necessary for professional development or staffing needs.

Accurately and independently count currency.

Perform other duties as required.

Environment / Physical Demands :

Environment

Office environment conditions.

Physical

Ability to hear, see and speak adequately (with or without accommodations) to perform the essential functions of the job

Ability to perform repetitive movements including walking, standing, and sitting for long periods of time to adequately perform the essential functions of the job

Digital dexterity and eye / hand coordination in the operation of office equipment

Light to moderate lifting and carrying of supplies, files, etc.

Capable of learning to use typical office equipment.

Performing simple to moderately complex mathematical calculations.

Equal Opportunity Employer

All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.