Truliant Federal Credit Union is hiring : UX Specialist in Winston-Salem

Overview

Truliant’s mission is to improve lives by putting our members first, providing great service and straightforward financial solutions. Our core values are Member Focus, Service, Guidance, Relationships, and Community. We strive to provide teammates with an enjoyable place to work where they feel valued, empowered, and rewarded for all that they do.

The UX Specialist plays a critical role in delivering seamless, high-quality digital member experiences across the credit union’s platforms, including online and mobile banking, money movement services, and digital account opening. This role champions the voice of the member, ensuring every touchpoint and journey is intuitive, accessible, and aligned with members’ financial needs. The UX Specialist collaborates with product managers, vendors, and business stakeholders to research behaviors, conduct usability testing, and translate findings into actionable design improvements. By continuously testing and refining experiences, the UX Specialist reduces friction, strengthens consistency, and drives deeper member engagement and satisfaction.

Responsibilities

• Plans and runs usability tests, reviews, and research to identify issues and opportunities to improve the digital experience across solutions such as online / mobile banking, payments, account opening, loan origination, etc.
• Assists with testing and validation of new digital products / services, system enhancements, and defect resolutions to ensure quality and alignment with member needs.
• Participates in system issue resolution by helping to replicate, document, and evaluate member-impacting problems and provide recommendations for fixes.
• Collaborates with third-party vendors to coordinate user testing, gather feedback, and evaluate vendor-provided solutions for usability and accessibility.
• Analyzes qualitative and quantitative data to generate actionable insights that inform design and digital product decisions.
• Collaborates with cross-functional teams to advocate for best-in-class member experience through the product lifecycle.
• Documents and presents findings, user journeys, and recommendations to stakeholders in a clear and compelling way.
• Supports accessibility standards (WCAG, ADA) and ensures digital platforms are inclusive for all members.
• Partners with Digital Product Managers to validate new features and enhancements through testing and pilot programs.
• Advocates for members in all project discussions, ensuring decisions are based on user needs, behaviors, and expectations.
• Monitors member feedback channels and analytics to proactively identify friction in the digital experience.
• Stays current with UX trends, digital banking best practices, and emerging financial technologies, bringing forward innovative ideas to improve engagement.

Other Duties And Responsibilities

Knowledge, Skills, And Abilities

Physical Requirements

Education and Background

If you have a passion for member service and would like to invest in a meaningful career with opportunity for growth, we encourage you to apply to Truliant!

As a member of the Truliant family, you will enjoy the following full time benefits :

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