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Sportsbook Manager - Full Time (Harrah's Kansas City)

Sportsbook Manager - Full Time (Harrah's Kansas City)

Caesars EntertainmentKansas City, MO, US
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Job Title

William Hill Sportsbook has an opening for a Sports Book Manager to run its operations. Reporting to the Area Manager, you will be responsible for effectively managing the operations of our sports book and fostering a high-performing, welcoming environment that is focused on customer service and compliance.

What You Will Do :

  • Effectively manage the day-to-day activities and business levels of the sports book : hiring, scheduling, training, and mentoring staff, and fostering an environment focused on high performance, compliance, and excellent customer service
  • Act as an ambassador for the property to help promote sports wagering via our kiosks and mobile platforms
  • Interact daily with senior leadership of our casino partner to serve as a brand ambassador to both sports book and casino patrons alike
  • Manage all aspects of our sports betting equipment
  • Demonstrate leadership and ensure operational effectiveness which will yield a successful operation
  • Generate opportunities to maximize handle, profitability, and promotion of the Brand
  • Ensure all customers (whether regular or infrequent) are made to feel welcome by all team members, always
  • Ensure betting control guidelines are adhered to within the sports book
  • Foster an environment focused on customer service and compliance
  • Develop skills and knowledge of the sports book team
  • Plan and execute an effective staffing model, keeping in line with an approved budget
  • Direct and motivate the relevant stakeholders during planning, execution, and opening
  • Establish and maintain effective and professional working relationships with internal and external contacts
  • Promote a positive image for the company within the industry and community
  • Additional duties as assigned

What You Will Need...

  • 2+ years of management experience in a retail environment, preferably in a sports book
  • Must be able to work independently with minimal supervision
  • Must be confident in one's ability to assess situations and make informed decisions
  • Good interpersonal communication skills
  • Ability to manage relationships
  • Strong problem-solving skills
  • Ability to manage a diverse range of activities and effectively prioritize responsibilities
  • Successfully pass all onboarding requirements necessary for this job (drug screen, background, etc.)

    • Essential Functions / Exposures :

  • Must be able to stand for extended periods of time
  • Must be able to lift, pull or push 25 lbs.
  • Must be able write for extended periods of time
  • Must be able to twist, bend or reach with no significant boundaries
  • This position may be exposed to a smoke-filled environment
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    Manager City • Kansas City, MO, US