Service Advisor

Job Description : Service Advisor at Max Motors Dealerships

Max Motors Dealerships is a leading automotive dealership, specializing in new and used vehicles, and we are looking for a skilled and customer-focused Service Advisor to join our team in providing exceptional automotive services to our customers. As a Service Advisor, you will be responsible for ensuring the smooth and efficient operation of our service department, while providing top-notch customer service to all our clients.

Key Responsibilities :

Act as the main point of contact for all service-related inquiries and concerns from customers

Assist customers with scheduling service appointments, and ensuring their vehicles are serviced in a timely and efficient manner

Communicate with technicians to ensure accurate diagnosis and timely completion of repairs

Keep customers informed about the status of their vehicles and any necessary repairs

Provide accurate estimates and communicate any additional services or repairs needed to customers

Handle customer complaints and ensure they are resolved in a timely and satisfactory manner

Maintain thorough and accurate records of all service transactions and customer interactions

Keep up-to-date with industry trends and new service techniques to continuously improve our service standards

Collaborate with the sales team to promote and upsell service packages to customers

Ensure the service department is clean, organized, and equipped with all necessary tools and supplies

Requirements :

High school diploma or equivalent; some college or technical training in automotive repair is preferred

Minimum of 2 years of experience as a Service Advisor in the automotive industry

Strong customer service and communication skills, with the ability to handle difficult situations with professionalism

Solid understanding of automotive systems and terminology

Proven track record of meeting and exceeding sales targets

Excellent organizational and multitasking abilities

Ability to work in a fast-paced and high-pressure environment

Proficient in computer skills and experience using automotive service software

Valid driver's license with a clean driving record

Working Conditions :

The Service Advisor will work in a dealership environment, often standing for extended periods and may be required to lift up to 50lbs. This is a full-time position with flexible working hours, including weekends and evenings.

At Max Motors Dealerships, we are committed to providing our employees with a positive and supportive work environment that encourages growth and career advancement. If you are passionate about customer satisfaction and have a strong background in automotive services, we would love to hear from you! Apply now and become a part of our dynamic team at Max Motors Dealerships.