Computer Support / Senior Analyst

Title : Computer Support / Senior Analyst

LOCATION : Tulsa, OK

W2 Contract

ESSENTIAL TASKS :

Evaluates, studies, plans and recommends software applications and hardware systems for microcomputer user needs

Works with users to troubleshoot and solve problems in hardware systems or software packages

Installs, maintains, upgrades and backs up computers and network

Programs computers

Contacts technical support personnel and vendors for purchasing concerns, technical information, maintenance and repair service needs

Writes user procedures, application documentation and sets up data security systems

Trains users on personal computers, host terminals and a wide variety of end user programs

Writes program revisions or program enhancements, to accomplish data collection, retrieval, analysis and informational goals

Performs network administrator tasks, including database backup, maintenance and related user training

Provides system reports, statistical reports, requisitions, purchase orders and other written information

Reasonable accommodations may be made to enable individuals with disabilities to perform the

essential tasks.

QUALIFICATIONS :

Training and Experience : Graduation from an accredited college or university with an associate's degree or sixty (60) college hours in computer science or other related fields; and two (2) years of microcomputer system end user support experience; or a bachelor's degree in computer science or other related fields; or an equivalent combination of training and experience per Personnel Policies and Procedures Section 128. Refer to the Computer Support Progression Criterion Document for additional requirements.

Knowledge, Abilities and Skills : Considerable knowledge of data processing equipment, LANS, operating systems, and software applications; considerable knowledge of the methods and techniques used in programming and troubleshooting micro-computer systems; and good knowledge of host terminal systems and user training techniques. Ability to write procedural specifications, program documentation, and train users; ability to solve system and programming problems; and the ability to courteously and tactfully communicate with fellow workers, supervisors, other members of the organization, and the public in giving and receiving information.

Physical Requirements : Physical requirements include arm and hand dexterity enough to use a keyboard and telephone; frequent lifting and carrying up to 20 pounds with occasional lifting and carrying up to 50 pounds; occasional pushing and pulling up to 60 pounds; may be subject to walking, standing, sitting, reaching, balancing, bending, kneeling, crawling, handling, feeling, climbing, and smelling; vision, speech, and hearing sufficient to perform the essential tasks.

Licenses and Certificates : Possession of a valid Oklahoma Class "D" Operator's License.

WORKING ENVIRONMENT : Working environment is primarily indoors in an office setting.