Workplace Experience Ambassador

Workplace Experience Ambassador JLL

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

What This Job Involves :

As a Workplace Experience Ambassador at JLL, you will serve as the initial point of contact for all client employees and visitors, focusing on positively impacting the care and comfort of everyone who enters the workplace. This role combines reception and concierge services with a client-centric approach to ensure employees and visitors feel welcome, assisted, and comfortable. You will execute services consistent with Service Level Agreements while maintaining JLL's professional brand image and ensuring compliance with local laws and regulations. Through our partnership with Schneider Electric, you will utilize Digital Visitor Management technology to deliver exceptional workplace experiences.

What Your Day-To-Day Will Look Like :

You will serve as the primary point of contact for client employees and visitors, handling inquiries, issues, troubleshooting, and feedback

You will execute concierge services in compliance with SLA requirements, standard processes, and professional brand standards

You will conduct routine walkthroughs and assessments of soft services delivery to ensure SLA compliance and performance metrics

You will create and distribute security badges through the client's proprietary web-based system and monitor badge access systems

You will manage visitor registration through the client's web-based system tool and collaborate with on-site facilities teams

You will provide onboarding support, order office supplies, and maintain inventory stock management

You will promote the site using social media platforms like Teams and Engage, showcasing events, activities, and successes

Required Qualifications :

You must have strong knowledge of Microsoft Office Suite with emphasis on Outlook Calendar Management, Excel, and PowerPoint

You must demonstrate excellent communication and customer service skills for client-facing interactions

You must have the ability to manage multiple priorities while maintaining attention to detail

You must possess strong organizational skills and professional demeanor

You must have experience with digital systems and web-based management tools

You must demonstrate collaborative skills to work with facilities teams and other Hub sites

You must be adaptable and committed to continuous improvement of service performance

Preferred Qualifications :

You should have experience using Canva for creative content development

You should have knowledge of visitor management systems and security protocols

You should have experience in reception, concierge, or customer service roles

You should have familiarity with social media platforms for workplace engagement

You should have understanding of workplace experience and facilities management concepts

Location : Onsite - Foxborough, MA

Estimated compensation for this position : 52,000.00 60,000.00 USD per year

This range is an estimate and actual compensation may differ. Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.

Location : On-site Foxborough, MA

If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth :

• 401(k) plan with matching company contributions
• Comprehensive Medical, Dental & Vision Care
• Paid parental leave at 100% of salary
• Paid Time Off and Company Holidays