National Military Liaison

Join to apply for the National Military Liaison role at Laurel Ridge Treatment Center

Responsibilities

Since 1987, Laurel Ridge Treatment Center has been the premier provider of specialized behavioral health and addictive disease services in San Antonio and South Texas. Our 330-bed facility is one of the largest freestanding psychiatric hospitals in the United States. Set on a therapeutic 29-acre campus in north central San Antonio, Laurel Ridges serves as the setting for the treatment for children, adolescents, young adults, adults, veterans and military personnel. Laurel Ridge's comprehensive programs treat disorders such as bipolar disorder, psychological trauma, PTSD, depression and anxiety, mental illnesses and addictive disease disorders such as alcoholism, drug addiction and substance abuse.

Laurel Ridge Treatment Center is part of one of the nation's largest and most respected hospital companies, Universal Health Services, Inc. (UHS). UHS has been recognized as one of the World's Most Admired Companies by Fortune for 10 years in a row.

One of the nation's largest and most respected providers of hospital and healthcare services, Universal Health Services, Inc. has built an impressive record of achievement and performance. Growing steadily since its inception into an esteemed Fortune 500 corporation, our annual revenues were $10.77 billion in 2018. In 2020, UHS was again recognized as one of the World's Most Admired Companies by Fortune; in 2019, ranked #293 on the Fortune 500; and in 2017, listed #275 in Forbes inaugural ranking of America's Top 500 Public Companies. Headquartered in King of Prussia, PA, UHS has more than 87,000 employees and through its subsidiaries operates 26 acute care hospitals, 327 behavioral health facilities, 40 outpatient facilities and ambulatory care access points, an insurance offering, a physician network and various related services located in 37 U.S. states, Washington, D.C., Puerto Rico and the United Kingdom.

POSITION PURPOSE

To develop and educate direct Military and VA referral relationships in designated regional area markets. Travel to assigned military installations to educate referrals sources about Mission Resiliency and VA programs, the clinical criteria, programming, data, and administration & admission process to generate desired utilization / admissions to the facility's continuum of care. To provide the pinnacle of customer service to all accounts, internally and externally.

Key Responsibilities

• Develop and implement strategic military and VA referral account management plans that support the facility clinical resources, resulting in admissions to the facilities programs.
• Support and model high customer service standards internally and externally.
• Participate in clinical orientation to units and / or programs and stay abreast of service line changes that may be important to facility customer base; thus generating potential admissions.
• Participate in the facility community education development meetings.
• Adhere to the account management plan and complete duties assigned therein.
• Establish consistent contact with military and VA referral sources and maintain a continuum of care within the Laurel Ridge system for admissions, direct care and discharge information.
• Maintain an updated Referral Management System and protocol documentation associated with account management activities : Assigned rosters. Available by phone / email after hours.
• Follow up calls / emails on all account activity including : after call visit follow ups, follow up calls from referral sources, follow up calls on admissions and referrals, follow up calls and collateral on discharges, follow up on new collateral blitz'
• Participate in Business Development of Service Lines from development to implementation.
• Assist the director of the department, other team members, admissions personnel, direct care staff, and any other identified staff in carrying out other related military / VA activities. Attend assigned military / VA staff meetings and board meetings when on campus.
• Obtain and provide facility management with up to date information about changes in the market and the competition for military / VA; maintain POC and protocol systems for each account. Develop and manage new protocol procedures as required.
• Develop & participate in educational forums in relation to the military / VA internally and externally.
• Participate in outreach military / VA educational organizations within designated areas to include installations in services, CEU's, special events, physician visits, etc.
• Identify and develop new military / VA referral sources for education and awareness of clinical services provided by Laurel Ridge Treatment Center & administrative criteria.
• Available by phone / email after hours; appropriate, timely responses.
• Work as a team with the Military / VA and Civilian / VA Business Development Departments while in the office and on the road.
• Plan, organize, and implement on campus support groups for military / VA dependents

Qualifications

SKILLS, KNOWLEDGE AND ABILITIES : Good verbal and written skills. Completion of a sales training program preferred. Military marketing experience. Skills in public speaking and problem solution. Excellent customer service skills. Travel required; financial ability to travel.

EDUCATION : Bachelors Degree in Marketing / Public Relations / Counseling or a social science related field (minimum) or equivalent military experience.

LICENSURE / CERTIFICATION : Valid driver's license.

EXPERIENCE : 3+ years of healthcare marketing / sales or sales experience in a related field. Psychiatric health care marketing experience preferred.

EEO Statement

All UHS subsidiaries are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates. UHS subsidiaries are equal opportunity employers and as such, openly support and fully commit to recruitment, selection, placement, promotion and compensation of individuals without regard to race, color, religion, age, sex (including pregnancy, gender identity, and sexual orientation), genetic information, national origin, disability status, protected veteran status or any other characteristic protected by federal, state or local laws.

We believe that diversity and inclusion among our teammates is critical to our success.

J-18808-Ljbffr